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EweMove York

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

I recently had a disappointing experience with this agency while attempting to purchase a property. I viewed a property prior to it being marketed and made an offer shortly after, which was verbally accepted. Following the agent’s advice, I promptly contacted my mortgage advisor and solicitor and provided the requested documentation, including a mortgage in principle. However, communication became limited during the process, and I was not informed that other offers were being actively considered. I later found out that the property had been offered to another buyer without being given the opportunity to revise my offer. I understand that agents have a duty to continue marketing a property until a proceedable offer is confirmed, and that vendors ultimately choose the buyer. However, clearer and more timely communication would have made a significant difference and allowed me to respond appropriately. This was particularly disappointing as my previous interactions with the agency had been positive. I hope this feedback helps improve communication with future buyers

Reply from agent

The property was shown to you just prior to going live on the market, and it was clearly communicated that all interested parties would be invited to submit their best and final offers. Your initial offer was received a week later and below the asking price, and you were given the opportunity to submit a revised offer alongside other buyers. As stated in our confirmation email, a digital proof of funding and a mortgage in principle were required—not a mortgage illustration. This was not received until 10 days after your initial offer, which affected the vendor’s ability to assess proceedability. At that stage, it was also apparent that your personal circumstances, including a newly signed fixed-term rental agreement, limited your flexibility to proceed. All offers and proofs of funding were fully reviewed by the vendor and the property was only withdrawn once the vendor confirmed an acceptable, proceedable buyer and the memorandum of sale issued. We understand this outcome was disappointing, but it reflected the vendor’s choice and the comparative strength of offers, rather than any shortfall in our service. We appreciate your feedback and will continue to review how we keep buyers informed during competitive situations. Thank you for sharing your feedback.

Contact details
Sales Phone:

01904 263263

Sales Email:

york@ewemove.com

Lettings Phone:

01904 263263

Lettings Email:

yorklettings@ewemove.com

Opening hours
Monday-Friday: 00:00 - 00:00 Saturday: 00:00 - 00:00 Sunday: 00:00 - 00:00
Address

First Floor, Kensington House, Westminster Place, York, YO26 6RW, Yorkshire and The Humber, UK, YO26

Hi we’re Jonathan & Elly, Thanks so much for choosing to start your moving journey with EweMove Estate Agents in York. We’re really excited to tell you a little more about us. Born and bred here, Elly has called York home all her life. As for Jonathan I think you’d say he’s officially an adopted Yorkshireman now having lived here for 15 years. We've enjoyed successful careers running retail branches for two of the largest UK retailers, in 2014 and following the arrival of our daughter Grace, we chose that time to join EweMove and looking back it was the best decision we’ve ever made. Is there a better city to live and work in than York? We may be biased but we feel really privileged to be estate agents in York and just love living here. Are we property people? Yes of course, to a degree but being an Estate Agent isn’t just about property. I think we’d say, above all else we’re people people. The joy in being an Estate and Letting Agent is about helping people through the process, which often has a variety of circumstances attached. Guiding and hand holding clients through this process and being there for them all the way is where the real magic is. Fast forward eight years to now and we’ve built a highly respected local business with a team around us who share our values and work ethic. We’re really proud to be able to serve our local communities with the fantastic customer service we’re renowned for, and really looking forward to helping you when the time comes.

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
rightmove
Zoopla
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure