Dissapointed at my experience because of the many positive reviews about EweMove available. I tried to get into contact about a rental property they had available multiple times through the week. Got in contact with their main office for a viewing, where I was told Claire would call me back as Johnathan who was managing the property was on leave. I never ended up getting the call back, so when I called the York branch directly (also note it's quite unclear which phone number is for what) Claire picked up and told me I would have to wait until Monday, as she is only covering for emergencies. I wait until Monday and call again (ended up at the main calls centre again) and they told me they would notify Johnathan I had called. Then the website updates to now say the property has been let. I have still not been contacted a single time by any of the staff throughout the period. It would have been nice to have at least been told there was never actually any possibility (or at least minimal) of the property being available to me instead of just wasting my time. Tldr: impossible to get in contact with, no communication between staff/branches, staff let you waste time instead of just notifying they have found a tenant already ThanksNegativeResponsiveness, Quality, Professionalism
First Floor, Kensington House, Westminster Place, York, YO26 6RW, Yorkshire and The Humber, UK, YO26
Website:
http://www.ewemove.com/yorkHi we’re Jonathan & Elly, Thanks so much for choosing to start your moving journey with EweMove Estate Agents in York. We’re really excited to tell you a little more about us. Born and bred here, Elly has called York home all her life. As for Jonathan I think you’d say he’s officially an adopted Yorkshireman now having lived here for 15 years. We've enjoyed successful careers running retail branches for two of the largest UK retailers, in 2014 and following the arrival of our daughter Grace, we chose that time to join EweMove and looking back it was the best decision we’ve ever made. Is there a better city to live and work in than York? We may be biased but we feel really privileged to be estate agents in York and just love living here. Are we property people? Yes of course, to a degree but being an Estate Agent isn’t just about property. I think we’d say, above all else we’re people people. The joy in being an Estate and Letting Agent is about helping people through the process, which often has a variety of circumstances attached. Guiding and hand holding clients through this process and being there for them all the way is where the real magic is. Fast forward eight years to now and we’ve built a highly respected local business with a team around us who share our values and work ethic. We’re really proud to be able to serve our local communities with the fantastic customer service we’re renowned for, and really looking forward to helping you when the time comes.
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