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EweMove Pocklington

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Me and my wife wanted a view a rental property.We both work full time 9-5 Monday to Friday so we asked the company if they did evening or weekend viewings only to be told they didn’t so how do working people get to view properties? So if your working full time don’t bother with this company their not interested.

Reply from agent

As was discussed, I’m afraid the current tenant is carrying out the viewings (not us) She has young children so the options provided were not available to unfortunately

1.00 /5

Really disappointed. Low communication and organisation. I am really looking forward for HR number.

Reply from agent

Hi Denisa, I’m also disappointed to receive your review. I fully understand the process of buying a house can be difficult. In this instance I acted fairly to both parties and although I’m sure you’ll be disappointed that another offer came in so soon after yours however I gave you the full opportunity to be involved in the negotiations and reach the financial level required but you were unable to do so. Inevitably the seller decided to go for the offer that best suited them and I’m sorry in this case it wasn’t yours. You’re free to call me direct to discuss further. Thanks Jonathan

1.00 /5

My wife and I visited a property in Rawcliffe, York on 02/03/2024. Our appointment was for 10.45am. Due to traffic we ran a bit late and informed the sales agent, Chloe. When we reached the property, the first thing Chloe told us at the entrance, with the door open was that we had only "5mins" to view. She also said "it will be an in and out thing". She spoke to us in an OFFENSIVELY IMPOLITE MANNER AND WAS BLATANTLY RUDE. She LITERALLY RUSHED our viewing in 5mins. She treated us like she was DOING US A FAVOR. This property is on sale for £450,000 and yet she showed it us like a POUNDLAND SHOP. Chloe is shamelessly damaging the reputation of Ewe Move and doing a disservice to the owners of this property. While leaving, she must have had a rethink and invited us for a second viewing. We are definitely declining this second invitation. Chloe has DEPLORABLE CUSTOMER SERVICE SKILLS AND ZERO COMMUNICATION SKILLS. BEWARE AND AWARE OF EWE MOVE, YORK! AVOID LIKE A PLAGUE!

Reply from agent

Hi there, I’ve tried reaching you following your viewing and writing the review but have been unable to discuss this with you. Having spoken with Chloe following your appointment firstly she’s surprised to hear your thoughts as she left the appointment under the impression you understand the reasons for a speedy viewing and that things were left on a positive note. Your lateness really did leave very little time to show you the property without causing my colleague to subsequently run late for her appointments that followed. There a countless positive reviews here for Chloe with this being the single less than perfect review. Chloe is a fantastic asset to our business

1.00 /5

I been discarded and delay several times. When finally managed to get an appointment. The Agent, Sean, didn't even anounce the booking had been called or even bother to pic up the phone. The office put me on hold and didn't even return my calls. Aparently it doesn't matter if you can afford or not the place. Only if your accent if is British enough makes all the difference.

Reply from agent

Hi Ana, I’m sorry to hear of this but I think you’ve reviewed the wrong business or Branch… We are in York and don’t have a staff member called Sean working here. Would you kindly please delete this incorrectly placed review from our profile. Thank you Jonathan.

1.00 /5

Really disappointed regarding this agency as I had booked a viewing to buy a property, this was booked for 10:30am so was my first one for the day hence I woke up early in the morning for 100 miles drive , arrived at the property earlier than should and waiting there until 10:30 then waiting there another 20 minutes and all this time trying to contact them over the phone ( no answer). Only after Facebook message I got an reply and they call me back saying apologies for this and saying to reschedule for today ( I agree to do it after 2pm as I was booked with other viewings) no one called me back and at 12:55 when I called them to double check what happens automated voice mail answer saying the office is closed. Will never approach them or recommend them.

1.00 /5

I used Ingleby Homes to find a tenant as i had previously, unfortunatley this tenant was known to them so their loyalties laid with them. Delibartely witheld information at the application stage. This led to a stressful year, costing me thousands of pounds and consequently forcing me to sell my property. Very disappointed!

1.00 /5

I would stay away. After viewing a place and waiting for 10 days to get a response from the landlord, I was told the landlord finally accepted and it was time to pay the deposit and secure the property. which I did and after canceling all my other applications for different properties, after two days I received a call that the landlord wanted to go with a different person because he paid more. I don't understand how the landlord got the offer while I paid a deposit to secure the property as they told me. I think they don't honor their customers or care about wasting your time. I find it weird that all the reviews are positive I would ask Google to check and verify those reviews. Overall horrible experience.

Reply from agent

Hi Abdullah, Thanks for your time on the phone to discuss your experience. We were in regular contact with you following your application but I do appreciate the situation is far from ideal. In this particular instance it's unfortunate that a tenant able to commit to the rental for the longer term was a preferred applicant at the late stage. Rather than ignore this feedback, we'll look to learn from it with the aim to ensure our usual 5 star service continues. Again I'm very sorry for the inconvenience caused. Jonathan

Contact details
Sales Phone:

01759 487 739

Lettings Phone:

01759 487 739

Lettings Email:

pocklington@ewemove.com

Opening hours

Unknown

Address

61 Market Place, Pocklington, York, YO42 2AL, East Riding of Yorkshire, UK, YO42

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