We were very pleased with EweMove's team of Nick and Samantha. Sam took great photos of our house and personally showed people around. She always gave us prompt feedback after viewings. We felt we had a caring a diligent team behind us at all times. Thanks so much.
I recently had a disappointing experience with this agency while attempting to purchase a property. I viewed a property prior to it being marketed and made an offer shortly after, which was verbally accepted. Following the agent’s advice, I promptly contacted my mortgage advisor and solicitor and provided the requested documentation, including a mortgage in principle. However, communication became limited during the process, and I was not informed that other offers were being actively considered. I later found out that the property had been offered to another buyer without being given the opportunity to revise my offer. I understand that agents have a duty to continue marketing a property until a proceedable offer is confirmed, and that vendors ultimately choose the buyer. However, clearer and more timely communication would have made a significant difference and allowed me to respond appropriately. This was particularly disappointing as my previous interactions with the agency had been positive. I hope this feedback helps improve communication with future buyers
The staff appear to get 'first choice' of sale properties before they are advertised. I don't think it is fair to other buyers if the estate agents buy themselves properties, ('to let' out as holiday lets), prior to the public seeing a 'For Sale' sign, advertisement online, or details in a newspaper. OK, it is great news for sellers to have a quick sale, but properties should be available for ALL potential buyers to have an equal chance to purchase. Perks of the job maybe, but unfair. Seems to be a widespread practice with estate agents everywhere!
Went to their office. People were there, windows open. Got no reply from door entry phone. Rang office from mobile whilst in reception, still no reply. Left a message. They didn't respond. Sent a message to them on Facebook, still no response.
Awfully disappointed by the poor responsiveness and lack of communication. Have been in touch on 3 separate occasions to arrange a viewing; not a single call or email back. Such a shame as have had positive previous experiences here but sadly recent practice is clearly no longer consistent with their reputation.
If I could give the team here less than 1 star I would. They seem friendly when you live in their property but as soon as you move out, they pick at every little thing possible and try to keep as much as possible. We had no issue with Elly but Karen made this very difficult, upset my wife and were't happy with the cleaning (even though we paid cleaners to go in and clean). Complaining about the washing machine drawer not being clean! Really?!?! Get a grip! Do not trust these people. All they want is money and if god forbid you move out and they don't have a new tennant already lined up, they will keep your money.
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61 Market Place, Pocklington, York, YO42 2AL, East Riding of Yorkshire, UK, YO42
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