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Prospect - Wokingham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Matteo at Prospect was great from the first meeting. Upped our ambitions on what we could get rent wise and then delivered signed tenants in a matter of weeks.

Reply from agent

Thank you for the review!

4.00 /5

Great work Charlotte for handling all our house issues. We move and settling well. Thanks for you hard work.

4.00 /5

I chose prospect because all of the staffs were accommodating and they guide me on step by step process. Special Mention to Charlotte Morgan as she’s the one who assisted me to get our accommodation.

4.00 /5

Had a good experience with Charlotte, who was showing around the flat, her professional, knowledgeable and friendly attitude helped us to made the decision to go ahead with our new home.

Reply from agent

Thanks for your comments about Charlotte. We hope you enjoy your new home.

4.00 /5

Recently I rented a property through Prospect initially, even though there was a bit of back and forth, in the end, it all went smoothly, more than I expected. The cleaning of the house and handover are very smooth. Their inspection and inventory of the house are very detailed and accurate. I recommend the prospect for your letting needs. Thanks, Charlotte Morgan and team.

4.00 /5

Great service from Daniel White at Prospect Wokingham during the course of my flat sale - would use them again, highly recommended.

4.00 /5

I was looking for a flat to rent. I saw the advert online and decided to call Prospect. I spoke to Tristan and as the call progressed I knew that he was a person I could trust. He was very helpful and answered all my questions in detail. Tristan also informed me about three other flats that matched my requirements. He was very honest throughout the process. I forgot to let Tristan know that I wanted a break clause on my contract. He spoke to the Landlord again to get that agreed despite the fact that I had made an offer on the flat already without the break clause. Through the whole process Tristan and his team were very helpful and my house move went really well. I am really pleased with the service I was provided and I highly recommend Prospect.

4.00 /5

We were looking for a rental property to move closer to work. Tristan helped us with our search, was highly accommodating (we visited the property 3 times) and professional. Furthermore once we made our minds for the property, he was there to guide us and assist through the whole procedure. Prospect's fees are higher than expected (in comparison with London) but other than that, highly recommended.

1.00 /5

They used to be good but not anymore. They lack client engagement, basic research and most importantly sales closing skills. They aren’t truthful and wouldn’t explain the reasons for client’s decision. I wasted 2 weeks on them when they were close to selling our property, kudos to them for bringing the buyer to us and getting it to last stage but what matters is closing, which didn’t happen in this case. Agents like Beth would try to under value your property and would not understand the client’s POV, agent like Matt Reynold would tell you something which wasn’t true at all (lack of integrity) and that led to wasting our time and efforts. Plus they lack basic local development research. They need to seriously look at improving their team competency, skills and capability.

Reply from agent

Hi Manish. Thanks for taking the time to leave a review. Whilst we respect your opinion, I do not think you have explained the full story and feel it unfair to leave a 1 star review without sharing the full details. You approached us to conduct a market appraisal on your property which Beth attended. Beth valued the property at £600,000 even though there is another unsold property on the development at £575,000. Following a viewing on the other property Matt ReynoldS approached you to see if you would accept a one off viewing, which you accepted. Following the viewing, an offer was made within 2% of the valuation price. Following a week or so worth of negotiating, you finally accepted an offer in the property and the buyers were happy for you to find a property. You confirmed to us a couple of days later that you had found a new build property that you were working on and confirmed to us that it would be a move by the end of March. We checked this timescale with the buyer and they were happy to proceed. Upon speaking to the developer, they actually made us aware that the property you wanted to purchase was estimated to be build complete and ready to move into by May/June - potentially 3 months later than your initial timescale. We again spoke to the buyer about a later move date which they were not happy with. They had also discovered that there is a rent charge upon the property and, upon seeking legal advice, made a request to have this removed or a deed of variation put in place - which you confirmed you were happy to do. Upon hearing the news of the increased timescale which meant they would have to pay more in storage and rent costs on top of a price that they also felt was too high for the property, they made the decision to withdraw their offer. We have no control over the buyers decision to move forwards or not, but they did say that the increased and changed timescale was the main reason for the withdrawal. So if there had been honesty and transparency in this from the outset, there may have been a different outcome. We feel it only fair for anyone reading this review to know the full story and make a decision on whether they feel this review shows a full reflection on the work that Prospect have done in this instance and whether it should be a 1 star review or not.

Contact details
Sales Phone:

0118 443 9271

Opening hours

Unknown

Address

12 -14 Broad Street, Wokingham, RG40 1AB, Wokingham, RG40 1AB, UK, RG40

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