I went to Windsor branch couple of days ago to enquire about an investment property. Some pompous (I believe a manager) opened a door and before I even finished speaking he cut me off saying it’s not their property and shut the door in my face !! Well if he only let me finished I would have explained I was looking for something similar to it, as the property in question was already sold. I suppose I wasn’t dressed up for the occasion as I was wearing a tracksuit. I went next door to Romans where friendly staff provided me with an excellent service. This is how you lose business. Well done !!

I have never had any issues with any other letting agency but Frost is just the worst. Especially, some of its agents. I would honestly advice to consider literally any other agency.

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.

Very bad experience I've had with them . Nearly became homeless for sometime because of them

I had very bad experiences with them I did like one itheir property and I put offer but they told me they need to call landrord and get his conformation After two days they told me they cant get to landrord and because I'm in rush I should forget the property Idid ask them whethenever go get back for landrord please inform me But day after I find out they did rent property to some one else Poor management

If you see a house listed with their Slough branch, set aside a few quid to slip into Lee Henry's pocket, otherwise you have no chance of getting a property with them. Absolute Sc*mbag

Really dissapointed with the property management service at Ashford, Middlesex. It feels like you are actually bothering them, when you chase things. Next thing you know, you've got a different property manager with no clue about what your problem is. And you start again. Rarely seen a service this bad, really dissapointed.

I would never use frost ever again They ignore there tenants and just want money very unprofessional and just lie and don’t care at all about anything but making money I’ve had major damp in a property of theres for over a year and is getting worse and all laura Woodward does is ignore even environmental health are being ignored by frost John frost you must be so proud of your incapable staff