I had a viewing booked with The Frost Partnership at 4:00 pm and no one showed up. I called the office several times and each time they seemed completely unaware of what was going on — putting me on hold and saying “someone is on the way.” I waited outside the property until 4:15, when another person arrived for the same viewing and had the exact same issue. We both called again and at around 4:20 they told us “someone will be there in 5 minutes,” but no one ever came. I had driven and left work early to attend this viewing, only for my time to be completely wasted. Every time I called, they acted confused, saying they can’t find who was supposed to show you. This level of disorganization and lack of communication is totally unprofessional. If this is how they handle viewings, I can’t imagine how they would manage a tenancy or property. Very disappointing experience — I would not recommend them to anyone.