(Ashford) - Avoid at all costs.. They have absolutely no clue what to do about anything in the property and had left us strapped for cash at this horrible time for many. It had been a month since we left the property and still no deposit back and lots of messing us around. The landlord was a priority over us tenants at Frost which is a disgrace. They wanted us to pay for a deep clean when in fact it was agreed that we won't as we had to clean the place up ourselves. I even paid and put in a brand new carpet as black mould was everywhere and we were ignored on various occasions. Update: it is now Monday 23rd November 2020. Frosts Accounts team were contacted teice by two seperate frost colleagues who were ignored with no update. We have now been left without a penny and had to get a new tenancy elsewhere so am now struggling due to paying a deposit for new place. This is no way to treat customers past and present during a pandemic. Just pay our deposit back please so I can pay our bills!

Worst estate agency I have to deal with -Feltham branch. Their admin process is terrible with a worst manner you can expect from the agent. I suggest you to invoice first if you'd like to get paid. If you'd like to call, admitting your admin error and apologizing would be better way of approaching rather than saying you were going through the list of bad debt! Certainly not the agency I'll use next time.

Whilst the moving in process to our rental property and everything managed by Jo (the lettings agent) was fantastic and efficient, we proceeded to have a shocking experience when trying to vacate the property. Having moved in to a heavily furnished property, the check-out and inventory process was absolutely atrocious, we feel like we have been held to ransom for missing/damaged items that the agency have not been able to successfully locate (or bother trying) on check-out. Whilst we disagree with the charges for cleaning that we incurred we accepted them, what we do not accept is charges for the missing and damaged items that Frost can not be bothered to look for and instead unfairly pass these costs onto us. In the meantime we continue to await our deposit due to incompetency on the part of the agency.

Whilst the moving in process to our rental property and everything managed by Jo (the lettings agent) was fantastic and efficient, we proceeded to have a shocking experience when trying to vacate the property. Having moved in to a heavily furnished property, the check-out and inventory process was absolutely atrocious, we feel like we have been held to ransom for missing/damaged items that the agency have not been able to successfully locate (or bother trying) on check-out. Whilst we disagree with the charges for cleaning that we incurred we accepted them, what we do not accept is charges for the missing and damaged items that Frost can not be bothered to look for and instead unfairly pass these costs onto us. In the meantime we continue to await our deposit due to incompetency on the part of the agency.

Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.

Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.

Just the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.

One star for your Windsor branch who I cannot find on here! Think they should focus more on being estate agents instead of financial advisors with their sarky little attitudes. Trying to belittle people who probably even get paid more than them!

Went to view a property marketed by the Frost Partnership today on Arthur Road, Windsor after traveling from Ealing. I arrived 45 minutes early and called the agent to confirm the viewing. 30 minutes later I was called and told that an offer had been accepted and the property was now sold. 1). There was no intention of meeting me at the property and it completely wasted my time 2) If I was selling the property and I had two prospecting buyers in the Market i would be looking for the best offer. Something that that Frost Partnership sales team didn't have the patience to test today. I would never buy with an agent that wasn't respectful of time nor sell with an agent that wasn't willing to do the due diligence to get me the best offer possible.

I rent a property through Frost Partnership in Feltham, the service when reporting repairs is terrible expect it to take anywhere between 2-10 months and to ring daily.