Upon moving into one of the properties Frost Partnerships manages, I requested to have one alarming issue resolved and to also have something removed. Throughout the entirety of the tenancy I raised concerns around a pre-existing issue, which I raised during my initial viewing, and up until the end of tenancy was never resolved - a radiator was constantly on full heat and had no way of being turned off since the thermo stat was off, and the dial on the radiator was fully snapped off and left on the floor. This resulted in an uncomfortable living experience, particularly during the warmer season, and what made matters worse around this particular period was not having access to any of the windows since no keys were provided - can you imagine the sweltering heat trapped in a first floor apartment during a heatwave? Future and current tenants should also forget having any damaged appliances replaced. I was told numerous times I will be charged if an engineer is sent out and find there’s no issue, even when the reported items was damaged/ broken before my tenancy. The Lettings team are also happy to leave you without access to essential appliances for months on end since the only response you’ll get from them is ‘I’m currently out of office until…” For instance, I went into the tenancy without an oven, and I ended the tenancy with no oven. I was also left without a washing machine for several months on end, which resulted in me having to ask my friends to use their appliances. This is totally unacceptable, specially for the rates they charge for rent! Furthermore, the damaged appliances recorded on the inventory check-in seem to go unnoticed on their checkout reports since the agency had the audacity to invoice me for their outstanding and ongoing subpar condition. I strongly advise any tenants renting through this agency to be vigilant and ensure to have a paper trail. I ultimately question the credibility of the reviews posted on behalf of this estate agents.