I have known Julian for many years and he has helped both me and my family on a number of acquisitions and sales. Novus Residential currently rent and manage two flats for me and they have always found excellent tenants. Any issues have always been dealt with in a professional and timely manner and by competent contractors.

Always received prompt response and action to any query or problem. The staff are very helpful and pleasant, always ready to please. I can recommend them.

More than happy with Novus they have managed to maintain the Tysoe Estate well whilst keeping service charge increases reasonable They have been able to undertake large projects (internal Decoration)using the sinking fund so no for one of payments from lease holders (lease holders nightmare). This has been mainly due to there flexibility to work with current residential Directors to look at ways to cut cost and save money i.e. Directors doing the fire alarm and emergency testing and using a local resident to act as an onsite caretaker/gardener. The five stars are mainly down to our block manger Joanna Wade. I'm a long term resident and former Director of Tysoe Avenue and I've worked with her for many years. Jo is an actual pleasure to deal with. Very efficient and organised and she really knows her stuff and always willing to help. Really feel like you get a personal service, makes you feel like she only manages Tysoe Avenue which I know is not the case as she has a crazy work load. GOOD JOB JO!!! I sleep better at night knowing you our at the helm. Anastasis Theokli - TAZ (79 Tysoe Avenue, EN3)

I own a freehold terraced house in a managed estate,. I pay service charges to managing agent annually and attend AGM to raise our opinions on maintenance budget. When I sat in the AGM I queried the high budget for gardening maintenance where the gardening work only carried out in the remote apartment block area while there is no communal garden in my terraced houses area. Julian Harris of Novus Residential suddenly got mad with my query, may be he thought that I was trying to use this query as an excuse to avoid paying service charges. He then insulted me in front of all attendees of the AGM by saying I was wasting director's time. He ordered me to write to my freeholder (but I own a freehold house) or to look at my title deed or to consult my conveyancing solicitor to confirm that I am liable to pay service charges. In fact I have no indication nor intention to avoid paying service charges and have always paid in full. I was so shock at his madness. It was very unprofessional and aggressive of him. Most important of all, this managing agent is incompetent to manage Health and safety risks posed by individual household in the middle of the communal area. Julian Harris only cares about collection of service charges.

extremely rude,most aggressive and unprofessional agent Julian Harris. He is incapable to solve Health and Safety problems in communal area. High maintenance budget without proper explanations. Poor quality service and awfully unhelpful.

Although I asked Julian to help me with my children safety issue in our building he just didn’t care and ignored us. And also joanna was absolutely rude and aggressive in answering my phone call.

Called up today spoke to Julian who as extremely rude, unhelpful and aggressive!! I had 1 question for him which he couldnt even help me with. Throughout the conversation all he did was slag off my plumber which is unacceptable as Julian has no clue about plumbing so who is he to judge?! He was complaining that its a saturday afternoon and why is he having this conversation with me? Then to top it off he deliberately hung up on me!! Terrible customer service absolutely shocked and disgusted!!!

These people have no intention of selling properties. waste of time and energy. also mind the many fake positive reviews posted by new fake accounts, friends and family. do not bother and avoid at all cost!

Absolutely unprofessional agents. Poor handling of the move, really poor comunication, lack of knowledge about agents' responsibilities with regards to tenancy agreements. Not recommended.

There are so many reasons for my bad review regarding my experience. It started off very pleasant until I actually moved into my old flat managed by Novus. Julian the Director is an extremely aggressive, rude and pushy man. I would go as far as saying he is a utter bully. Even to the point where he verbally abused me. I definitely wouldn't recommend Novus.