Thank you so much for taking the time out of your day to review the service you received from Lillingtons. We truly value your feedback and will consider it carefully. We were delighted to achieve a successful sale for you, especially after this is something your first two agents failed to do. It takes great skill as an estate agent to successfully re-launch a property to the open market when it has already been seen by so many potential buyers and so we were pleased that we achieved a positive outcome for you. We know you and your wife were delighted too and we appreciated your wife taking the time to give us such a glowing review on our Facebook page. We are sorry to hear that you felt the communication after the agreed sale, did not meet your expectations. Lillingtons understand how stressful a property related transaction can be and it is not often that we receive that kind of feedback from our clients. However it was very encouraging to learn from our team, that despite your feedback, you would be more than happy to use us again and as such we will genuinely look forward to welcoming your business again in the future. We agree with you in relation to your comments surrounding a ‘thank you’. We always endeavour to demonstrate thanks and appreciation for our client’s business throughout the entire Lillingtons experience but we will consider whether or not we need a more obvious recognition of this - such as a thank you card.