Really disappointing experience. Communication when making an offer on a property was poor. Updates were slow, unclear and I constantly had to chase for information. What annoyed me most was the push to use their recommended conveyancer. It felt commission driven rather than genuine help and seemed to matter more to them than actually progressing the offer or keeping me in the loop. I’ve since bought elsewhere and had a much better experience. Buying a place is stressful enough without this kind of hassle. Wouldn’t recommend.
Reply from Winkworth Weybridge: Dear RP123, thank you for taking the time to review our service. Naturally I’m disappointed to hear that you felt our communication fell below the expected standard and can only apologise if that was the case.
Regarding our recommended conveyancing solicitors, we believe they offer the best service, minimising the risk to the clients with the close working relationship that we share with them and, the ‘no sale, no fee’ option they offer to everyone. All clients are free to use their own choice of conveyancing solicitor should they wish.
As we are unable to find your details on our system, I would be grateful if you could reach out to me on 01457 870 650 or by email at alex.fitton@ryderdutton.co.uk and I will be happy to discuss this with you further.
Best wishes
Alex Fitton (Branch Manager)
Major Mahil