Dear RP123, thank you for taking the time to review our service. Naturally I’m disappointed to hear that you felt our communication fell below the expected standard and can only apologise if that was the case. Regarding our recommended conveyancing solicitors, we believe they offer the best service, minimising the risk to the clients with the close working relationship that we share with them and, the ‘no sale, no fee’ option they offer to everyone. All clients are free to use their own choice of conveyancing solicitor should they wish. As we are unable to find your details on our system, I would be grateful if you could reach out to me on 01457 870 650 or by email at alex.fitton@ryderdutton.co.uk and I will be happy to discuss this with you further. Best wishes Alex Fitton (Branch Manager)