Hi Adile, we are sorry that you are experiencing frustration, however, we have made every attempt to work with you while a replacement was found for your tenancy during the beginning of the Covid-19 outbreak. We want to be clear that the landlord manages this property, and we are only holding your deposit as a stakeholder while you negotiate with your landlord and the current tenants over the damages to the property, after which it will be released to the relevant parties. While we understand that things come up unexpectedly, we need to follow procedures to ensure that every tenancy is handled in the best and fairest way for all. We'd be happy to discuss this further from our position as a non-managing agent in this instance. Please do give us a call at 020 7372 0202 or send an email to info@paramount-properties.co.uk.

Hi Jay, unfortunately we cannot find any record of you in our system and none of our team can recollect working with you as a client. We'd really appreciate the opportunity to learn more about why you have left this review as we embrace any opportunity to improve our services. Please do give us a call at 020 7372 0202 or send us an email at info@paramount-properties.co.uk.

Hi lxk, we have a dedicated team answering our phones around the clock and are very surprised to hear that you've been having difficulty getting through! We're sorry that you're having such a frustrating experience, and we'd first like to confirm that you are contacting the correct Paramount as we have had a few mix ups in the past with people having issues with other unaffiliated agencies of the same name. We'd really like to get to the bottom of this for you so we'd be happy for you to get in contact by either giving us a call at 020 7644 2314 or sending an email to spencerl@paramount-properties.co.uk. Best regards, Spencer.

Hi Syuleyman, unfortunately we cannot find any record of you in our system and none of our team can recollect working with you as a client. We'd really appreciate the opportunity to learn more about why you have left this review as we embrace any opportunity to improve our services. Please do give us a call at 020 7372 0202 or send us an email at info@paramount-properties.co.uk.

Hi Nungi, we're sorry that you feel you haven't had a great experience with us. Unfortunately we cannot find your name in our system and we would really appreciate the opportunity to find out what went wrong. Please do get in contact by either giving us a call at 020 7372 0202 or sending an email to info@paramount-properties.co.uk. We are eager to improve wherever possible.

Hi Mohamed, we would really appreciate the chance to learn more about your friend's experience. We take every opportunity to make sure that all of our customers are happy, and when we hear that someone has had a less than 5-star experience, we will do everything we can to put things right. Please do ask your friend to give us a call at 020 7372 0202, or if it's more convenient, send an email to info@paramount-properties.co.uk. We hope to hear from you!