Hi Harry, I'm very sorry to hear that you weren't happy with your experience. I just want to say that we work hard to do everything we possibly can to find you the perfect fit in your next home. Unfortunately certain requirements, like the need to accommodate pets, can sometimes reduce the available options that still tick all of the "must have" boxes. We think pets are wonderful (most of us have one or two ourselves!), and we think we may see some great changes in this area in the near future. As things are today, we appreciate that it can be frustrating when it becomes a limitation. If there's anything that we can do to help please let us know, and in the meantime we sincerely wish you all the best in your property search.

Hi Emily, thank you for your review. Right away we've spoken with our sales team to get more information about the process of when you purchased your property a few months ago. Firstly I'd like to say that we strongly value transparency and will never encourage someone to make a decision before they are ready. Our goal is to support you during the milestone of purchasing a property. We apologise if you felt any differently, and we will do everything we can to rectify it immediately. We would really appreciate the chance to get in contact to get some more information about the HMO that you mention - if you could please send an email to robertl@paramount-properties.co.uk.

Hi Deidy DJ, we are really sorry to hear that you have not been happy with our service. Could you please provide us with a few details about why you felt like you had a one-star experience? We would really appreciate the opportunity to get in touch and discuss a way to turn that around. We can be reached at 020 7372 0202, or by email at info@paramount-properties.co.uk.

Hi Bilel, unfortunately we're questioning whether this is a legitimate review as it is very similar to one left a couple of days ago, which has been followed by a flood of 1-star reviews by people who have never been clients of ours, in some cases also referencing a friend. All deposits are protected, and in cases where there is damage to a property either the tenants and the landlord will come to an agreement or a third party adjudicator representing the deposit protection scheme will make an impartial decision based on evidence presented. Luckily we find that in the vast majority of cases our tenants take great care of their properties and things rarely reach this point. We'd be happy to discuss the process further with you and answer any questions you may have. Please do give us a call at 020 7372 0202 or send us an email at info@paramount-properties.co.uk.

Hi Azeem, I am unable to find your name in our system. I would love to get in contact with you to find out why you have given us a one star rating and to see if we can do anything to turn that around. Please let me know how you prefer to be contacted by either giving us a call at 020 7644 2344 or sending us an email at info@paramount-properties.co.uk.

Hi Eleanora, we are quite surprised by your review. It is absolutely fine to have guests visit you at your property, however, it is not acceptable for a tenant to market a rented property on online platforms and accept payment for guest stays. Regarding keys, even though both our consultant and check-in clerk had no issue accessing your property, we still sent a locksmith to resolve your issue. We have been prompt responding to any issues that you have raised and have done our best to work with your availability. We also ensured that your deposit was returned as quickly as possible - much quicker than our quoted time frame. We would be happy to discuss this further with you - we can be reached at 020 7644 2331 or info@paramount-properties.co.uk.

Hi Zaid, I am sorry to hear that you are having issues with your flat, however, Paramount Residential sold you the leasehold flat and were not the managing agents of the building. We understand that the freehold was sold a few months ago and that you were informed of the address and telephone number of the new freeholder; any issues with your flat should be directed to them.

Hi Stella, I have replied to your message to us on Facebook that is under a different name but I wanted to reply to you here as well to get to the bottom of your issue. I am unable to find either name in our system and I am concerned that we are not the Paramount with whom you are renting (there is another outside of London that is independent from us). Please give us a call at 020 7644 2344 or send an email to info@paramount-properties.co.uk (whichever is more convenient for you) so that we can help put you in contact with the right person to help you solve this issue.

Hi Tia, I'm really sorry to hear that your son is ill. I'd like to look into this further, but I don't see your name in our system. I am unable to find your name here (or the name you left the same Google review under) in our system and I am concerned …See more