Hi Bilel, unfortunately we're questioning whether this is a legitimate review as it is very similar to one left a couple of days ago, which has been followed by a flood of 1-star reviews by people who have never been clients of ours, in some cases also referencing a friend. All deposits are protected, and in cases where there is damage to a property either the tenants and the landlord will come to an agreement or a third party adjudicator representing the deposit protection scheme will make an impartial decision based on evidence presented. Luckily we find that in the vast majority of cases our tenants take great care of their properties and things rarely reach this point. We'd be happy to discuss the process further with you and answer any questions you may have. Please do give us a call at 020 7372 0202 or send us an email at info@paramount-properties.co.uk.

Hi Syuleyman, unfortunately we cannot find any record of you in our system and none of our team can recollect working with you as a client. We'd really appreciate the opportunity to learn more about why you have left this review as we embrace any opportunity to improve our services. Please do give us a call at 020 7372 0202 or send us an email at info@paramount-properties.co.uk.

Hi Nungi, we're sorry that you feel you haven't had a great experience with us. Unfortunately we cannot find your name in our system and we would really appreciate the opportunity to find out what went wrong. Please do get in contact by either giving us a call at 020 7372 0202 or sending an email to info@paramount-properties.co.uk. We are eager to improve wherever possible.

Hi Mohamed, we would really appreciate the chance to learn more about your friend's experience. We take every opportunity to make sure that all of our customers are happy, and when we hear that someone has had a less than 5-star experience, we will do everything we can to put things right. Please do ask your friend to give us a call at 020 7372 0202, or if it's more convenient, send an email to info@paramount-properties.co.uk. We hope to hear from you!

Hi lxk, we have a dedicated team answering our phones around the clock and are very surprised to hear that you've been having difficulty getting through! We're sorry that you're having such a frustrating experience, and we'd first like to confirm that you are contacting the correct Paramount as we have had a few mix ups in the past with people having issues with other unaffiliated agencies of the same name. We'd really like to get to the bottom of this for you so we'd be happy for you to get in contact by either giving us a call at 020 7644 2314 or sending an email to spencerl@paramount-properties.co.uk. Best regards, Spencer.

Hi Eleanora, we are quite surprised by your review. It is absolutely fine to have guests visit you at your property, however, it is not acceptable for a tenant to market a rented property on online platforms and accept payment for guest stays. Regarding keys, even though both our consultant and check-in clerk had no issue accessing your property, we still sent a locksmith to resolve your issue. We have been prompt responding to any issues that you have raised and have done our best to work with your availability. We also ensured that your deposit was returned as quickly as possible - much quicker than our quoted time frame. We would be happy to discuss this further with you - we can be reached at 020 7644 2331 or info@paramount-properties.co.uk.

Hi Zaid, I am sorry to hear that you are having issues with your flat, however, Paramount Residential sold you the leasehold flat and were not the managing agents of the building. We understand that the freehold was sold a few months ago and that you were informed of the address and telephone number of the new freeholder; any issues with your flat should be directed to them.

Hi Stella, I have replied to your message to us on Facebook that is under a different name but I wanted to reply to you here as well to get to the bottom of your issue. I am unable to find either name in our system and I am concerned that we are not the Paramount with whom you are renting (there is another outside of London that is independent from us). Please give us a call at 020 7644 2344 or send an email to info@paramount-properties.co.uk (whichever is more convenient for you) so that we can help put you in contact with the right person to help you solve this issue.

Hi Tia, I'm really sorry to hear that your son is ill. I'd like to look into this further, but I don't see your name in our system. I am unable to find your name here (or the name you left the same Google review under) in our system and I am concerned …See more

Good afternoon, I am really sorry that you have had an issue with any type of viewing! I am afraid I can't find your details registered with us at all - could I ask you to send me your contact details via email, and we can look into this or help point you in the right direction? Reagan@paramount-properties.co.uk.