Hi Anna, thanks for your review. We are a little bit confused because we've double checked our system and can see one of our consultants responded to your first enquiry straight away with a link to ask for more details. Unfortunately by the time you responded back the flat had been taken, but my colleague then asked about your preferences so we could help you in your search. We completely appreciate that the speed of the lettings market can be a challenge, and it's frustrating to find a property you love only for it to be taken by someone else. The good news is that we know of properties that will become available before they hit the market, so we can introduce you to ones that aren't visible to anyone else yet. My colleague has followed up with you on whatsapp but in the meantime if you would like us to help, please give us a call on 020 7372 0202. Until then, we wish you the very best in your search!

Hi Paul, I see you updated your review here to mention Nick. We don't have a Nick on our team, and because I also can't find your name on our system, I wonder if maybe you are mistaking us for another Paramount? This happens sometimes with another agency of the same name located outside of London. If it isn't a mistake I would really appreciate the chance to find out what happened here, and what we might be able to do to resolve the issue. If there's something we could be doing better, we want to know about it! Please do send an email to danielle@paramount-properties.co.uk. Thank you!

Hi Chloe, we're really sorry that this has been your experience - we understand how frustrating it can be when you find a property you love and it doesn't work out. I spoke to my colleague who you were in contact with and I can see there was a lot of communication back and forth but unfortunately the landlord did make the decision to take the property off the market. That being said communication should always be unwavering, and we would love to know where we could have done better. If you would be open to it I would love the chance to find out where things fell a bit short for you. Please do get in contact with me at danielle@paramount-properties.co.uk!

Hi ADZ L we are a little bit confused by your review and would appreciate the chance to find out more. Unfortunately the property you were interested in was let, and we contacted you to let you know as soon as we found out 4 hours before … More

Hi Shangri La, we're very sorry to read this review and would really like to get to the bottom of what happened here. Our management team put a lot of care and dedication into making sure our owners (what we call our landlords) and residents feel supported and cared for. We also prioritise giving the right advice for every client and their individual needs, so we're really surprised by this feedback and absolutely need to find out if there's anything we could have done better. Would you be open to getting in contact to let us know? Please send Reagan an email at Reagan@paramount-properties.co.uk, or if it's easier call us on 020 7644 2313. We hope to hear from you!

Hi Erskyn, thank you for your feedback. We have high standards for communication particularly because we know it's so key to making a move less stressful. We're really sorry to hear that this wasn't your experience, and we absolutely want to get to the bottom of where it might have gone wrong. If you'd be open to it, please do get in contact with us at Reagan@paramount-properties.co.uk. Thank you!

Hi Zeynep, I'm really sorry to see you've had a 1 star experience. I can see my colleagues have responded to your enquiry a couple of times, and I wonder if you'd be open to letting us know more about why you've given us the 1 star? I'd really appreciate the chance to get to the bottom of this so we can find a solution! If you're open to it please do get in contact - Danielle@paramount-properties.co.uk.

Hi Saba, we're really sorry to hear you've had a bad experience. Our consultant Ollie attempted to get in contact a few times when your enquiry came in, but unfortunately he wasn't able to get through. We'd love to help you in your property search so please do get in contact to let us know when would suit you best! Our number is 020 7644 2313.

Hi ADZ L we are a little bit confused by your review and would appreciate the chance to find out more. Unfortunately the property you were interested in was let, and we contacted you to let you know as soon as we found out 4 hours before your scheduled viewing. We completely understand that it can be frustrating finding a property that might be the perfect fit, only for it to be taken. That's why we do our best to help our applicants find another option that's just as perfect - if not more so! If you are still looking for your next home, we are here for you.

Hi Tina, I'm really sorry that you've experienced this frustration of mould appearing in your property. We want you to feel supported by your Asset Manager in dealing with issues like this, and we're going to look into this straight away. I do want to mention that the well-being of our residents is absolutely a top priority. We work hard to make sure our residents are listened to. When we have an assessment carried out for an issue like this, we act on the recommendations of the experts to make sure we're doing the right thing. We would really appreciate the opportunity to find a resolution, so if you're open to it please do give Reagan a call at 020 7644 2312 (or send her an email at reagan@paramount-properties.co.uk if that works better for you).