Hi Maria, thank you for your comment, and I'm really sorry to hear that this has been your experience. The reason we have specialised departments to handle your journey with us is to make sure that we're able to deliver the best care for you at each stage. We're looking into what happened with your move out straight away because we take the issues you've raised very seriously. We strongly value transparency and open communication, and work very hard to make your experience with us as great as possible. We want you to feel valued and supported. Would you be available for us to get in contact to find out more about what happened? Please do give us a call at 020 7644 2312, or send an email to reagan@paramount-properties.co.uk. Update: Hi again Maria, we've looked into your check out and we have to say we are more confused than before. Your landlord incurred costs so that you wouldn't have to, and your only deduction was the agreed cleaning. All correspondence that we have record of seems to have been positive, so we are finding it difficult to get a clear picture of where we could have done better. If you're open to it, we'd really appreciate the chance to find out where things went wrong from your perspective.

Hi Emily, thank you for your review. Right away we've spoken with our sales team to get more information about the process of when you purchased your property a few months ago. Firstly I'd like to say that we strongly value transparency and will never encourage someone to make a decision before they are ready. Our goal is to support you during the milestone of purchasing a property. We apologise if you felt any differently, and we will do everything we can to rectify it immediately. We would really appreciate the chance to get in contact to get some more information about the HMO that you mention - if you could please send an email to robertl@paramount-properties.co.uk.

Hi Deidy DJ, we are really sorry to hear that you have not been happy with our service. Could you please provide us with a few details about why you felt like you had a one-star experience? We would really appreciate the opportunity to get in touch and discuss a way to turn that around. We can be reached at 020 7372 0202, or by email at info@paramount-properties.co.uk.

Hi Azeem, I am unable to find your name in our system. I would love to get in contact with you to find out why you have given us a one star rating and to see if we can do anything to turn that around. Please let me know how you prefer to be contacted by either giving us a call at 020 7644 2344 or sending us an email at info@paramount-properties.co.uk.