Hi Dulwich Flute, thank you for taking the time to leave feedback and I'm very sorry to see that you've not had a great experience. We'd really like the chance to understand what's gone wrong to see if we can make things right. If you're open to it, please contact Reagan at reagan@paramount-properties.co.uk to let us know what didn't go well. If you'd be open to sharing a call, just let us know the best number to reach you on. Thanks again and I hope we can turn this around!