Hi Rana, thank you for your review and I'm very sorry to see the one star. I don't see your name in our system so first I'd just like to confirm this is the correct Paramount, as sometimes we get mistaken for another agency outside of London. If this is correct, I would really appreciate the opportunity to find out what went wrong so we can make it right. If you're open to it, please send an email to danielle@paramount-properties.co.uk or give us a call on 020 7644 2344. Thanks again.