Hi Alex, thank you for taking the time to share your feedback. We're genuinly sorry to hear your experience didn't feel as smooth or responsive as it should have been. We know how frustrating communication gaps and repair delays can be, and we appreciate you highlighting these concerns. While we don't necessarily see this is a true representation of our service during your tenancy, we do take all feedback seriously and as an opportunity improve. If you'd be open to sharing a bit more detail, we'd really appreciate the chance to find out more. If so please send an email to reagan@paramount-properties.co.uk, or give us a call on 020 7372 0202.