I’m a student at Brunel. It was a very frustrating experience. Had my inquiry taken care of their lettings director. Been communicative and transparent from my side, yet their follow-up was terrible. Waited for two weeks for some video clips of the apartment and found out by myself that it became no longer available while I was patiently waiting. 0 update from their side. 💎PS they also spend more time replying to google reviews to pretend they care than actually answering to requests.

Until now my experience with Cameron has been really frustrating, I did move for 2 weeks and they have not resolved an issue, I can not open my windows or door due to the amount of flies and really bad smell into my kitchen due to the garbage in my building always opened. The locker is broken and they dont want to repair. All the others building are closed, but this particular one managed by Cameron isnt. To let the experience was good, but to maintain a building under their management scope the experience has been catastrophic.

Seems like no negative comments here, but here we go there's always a first time. We'll one of my neighbours rent a property through them I have complained 3 times about this soo call person. Firstly they damaged my property which got flooded with water through my ceiling called them they ignored my phone calls. Second time and third time called about noise every night from 8pm to 1am. Still am waiting left messages for someone to get back to me. Seems like am being ignored. Where is the professionalism here. They get paid by the landlords what more do they went. Just ignore people and brush them off.

Their arrogance and stubbornness cost them in the end. It may not have been much, but it didn’t need to be anything at all if they’d have just dealt with the issues we had rather digging their heals in just to be awkward. Back that up with appalling communication (unless I chased them several times over for one issue), and a borderline bullyish attitude with complete and utter contempt, disregard and a dismissive attitude and you’ve got an abysmal estate agent. Furthermore, we had to raise a case with the tenancy deposit protection scheme as again, Cameron breached the timeframe set within the guidelines.The landlords weren’t much better. They went from being on our doorstep saying they were “less than pleased” with the service they themselves had received as landlords. They asked us to go to them directly in future for any issues. They asked what state the apartment was in as they’d asked Cameron for 4 weeks for the apartment to be empty so they could carry out some updates, admitting they hadn’t stepped foot in the property since they bought it. They said Cameron had “refused” and told them it didn’t need anything doing, despite the patio door not fitting the door frame properly, leaving a icy draft in the winter, and bugs and wet to seep through during heavy rain in the spring, summer and autumn. Furthermore, in the heat it swelled so bad it was near impossible to open or close without extreme force, bending and warping the door further. We advised of this in October, but was STILL not fixed by the following October when we left. We were contacted by Cameron on behalf of the landlords proposing a rent increase. 1 week later again asking if we would be signing to stay as tenants of the property. We hadn’t yet replied, but within 12 hours of the property ombudsman ruling they pay 3 x compensation they initially proposed, we were served with a Section21! Clearly a revengeful and retaliatory eviction, although they deny this. If not, why call once in our final 10 days to ask if it was ok to bring potential new tenants round to view the property?! When cornered on the matter they stopped replying to my emails. Clearly they knew they’d been caught. I further question the integrity of Cameron. Replies to online reviews by Cameron threaten - Paraphrase: “may I remind you of the following case in which someone was ordered to pay compensation for fake and malicious reviews”. “Fake and malicious” are their favourite words in weak attempts to silence. Once they have your money, they do couldn’t care less! Their copy paste, scripted responses are questionable, often forgetting to properly edit them before use as a formal or official response to reviews. I found certain members of their West Drayton branch to be condescending, rude and incredibly obnoxious at times. This seems to be a culture as again in their responses to reviews their replies often begin “that’s not quite what happened, is it”. How patronising and unprofessional? I further question their integrity when the previous tenants asked us if anyone had been to paint the apartment. I’d asked Cameron for it to be done but was told it was a “lived in apartment and scuffs were to be expected”, however, according to the previous tenants Cameron deducted money from their deposit for said scuffs. I question where that deduction to his deposit went? I said he should take it further but he said he didn’t have the energy, that he was sick of chasing them and that they can be impossible to deal with sometimes - an experience I’d become all too familiar with. I find it incomprehensible that Cameron reply to comments on public review platforms with sensitive personal situations. One announcing why someone was refused a tenancy agreement due to failing a credit check! #GDPR - Utter disgrace! I fully expect some sort of rebuttal and condescending reply and most likely a denial. However, all the pictures, emails and reports prove exactly what happened. I also don’t think the property ombudsman would rule in our favour if there was no substance, truth or evidence to my claims.

Edit. Reply to the owner. First of all, that is what happened. I got a call and a confirmation that this was never managed by agency by landlord on a move in day when i was adivsed when i signed that its managed by you. So either its a breach or a lie. Also, innuendo of personal attack on female staff is simply untrue and outrageous. A male staff was also mentioned that you choose to ignore. I wont even mention gaslightling situation descriptions as attacks. I however am not surprised about you "Clarifications". This is obviously a corporate culture issue in cameron. ------- Wow. This is probably the worst rental experience i had in The last 13 years. The sheer incompetence and shady business practices alone were just something else. I thoroughly believe in name and shame so below are some acts emplyees of wd branch participated. Nicola lied that property i rented was managed by agency. One day before move in date i get a call from landlord asking when will i pick up keys when they booked srs instead. I had to change my plans to move in. Situation escalated as landlord was a shady man with huge ego and no desire to do necessary repairs (avoid properties in parkwest) Landlord neonly started repairs when I threatened with council action. I wrote million of emails but enevr got even an acknowledgement from agency. At the end landlord issued a retaliation section 21 which was pretty much confirmed as such on a call to agency. Smaller offnders: Karolina ignored all documentation and cc on emails Saffah lied to myself and then to landlord on a fact why srs was booked for check out (proof can be provided). As she admited to me it was her mistake and that suddenly became system error in email to landlord Scott kept sending me viewing reminders after i left even after i threatened with gdpr action as I was not remoced from db. These are just select cases of their incompetence. All in all truly horrible agency branch. Surprised at the rating but most of raters have 0 other reviews. Take that as you will. I would say i hope investigstion into wd branch is launched but dealing with that agency for 2 years i wouldnt hold my breath

My experience with Cameron Real Estate Agency has been nothing short of exasperating. For over three weeks, our designated parking slot has been consistently occupied by someone else. Despite our numerous attempts to seek assistance, the agency's response has been both inadequate and frustrating. Not only do they redirect us in circles to different agencies without resolution, but when we specifically asked them to provide proof that this parking slot belongs to our property, they have failed to take any action. This level of inefficiency paints a concerning picture of their professionalism and commitment to customer service. It's disheartening to be met with such negligence when trying to address a straightforward issue.

I would suggest the landlord consider twice before letting Cameron managing your property. They have been extremely unprofessional and unethical. They let out my property without my consent and sign on the contract which lead of subletting to 15 people and causing lots of troubles for Neighbours and damage in the property. The property was so damaged and cost me £70,000 to repair and they still kept the deposit without refund me. When I complained to Ketan who let my property without following proper procedure, he accused my being discriminate against tenant's which is nonsense. As I am ethnic minority myself, it makes me angry when people don't have proper professional and ethical standard and using racist as excuse for doing a poor job. There are plenty of agents on the high street, I would suggest avoid them at all cost.

Unprofessional and Shady. Avoid. Expect illegal clauses in the agreements, no responses from agents and lies.

If you rent from Cameron be prepared for an almost 30% increase to your rent any following year. When we called them to discuss this a member of staff offered to enquire about further options for us to which we then received our eviction notice in the mail a few days later while believing we were still in a stage of negotionation. This has, as I hope you can understand, been an extremely stress inducing process for us.

I had previously posted a 5-star review of Cameron for getting us into our property on a short timeframe back in 2021, and for allowing a rent extension in 2022 before we renewed again. I am changing this review now based on a number of factors which I believe people should be aware of: 1. The main reason is the rent increase. We were previously paying £1,950 per month until we were hit with a rent increase up to £2,400, relisted online at £2,500. This is an overwhelming increase! I am told this is the decision of the landlord, but considering I never had any correspondence with them, it is ultimately Cameron who have authorised this. On top of that, there was very little room for negotiation. We were sent the eviction email + letter through the door and just as I called back shortly after receiving this, the point of contact had gone on annual leave. This was a very stressful process, and not handled in the best manor. 2. We had multiple issues with our property which took a significantly long time to get sorted after reporting (boiler, toilet seat), or never sorted at all (shower door handles, lighting). The reporting process was also a pain as if we told a member of Cameron staff, they wouldn't log it, instead directing us to an online portal which was unintuitive to use. As we then saw in our security deposit deductions, there were items in there that we had reported but no one had came to fix. I don't see how this is fair. Additionally, expecting us to pay for and undergo a deep clean while still living in the property seems very extreme. Ultimately, if there was a point of contact we could speak to, who could then see to it that our issues were resolved in a timely manner then this wouldn't be a problem at all... but there wasn't. 3. This is a small factor, but as we renewed our tenancy, one tenant swapped with another. They were then charged an extra £50 as an admin fee. While it may not seem like much, this was a hidden charge we were hit with for trying to do things all above board. Ultimately, the issues above may not be the direct fault of Cameron. The landlord and the affiliated companies are most likely part of the problem as well. This review has not been targeted at a single employee, but the process we have faced as a whole. Please take this into account before deciding to rent a property from Cameron.NegativeResponsiveness, Value