Cameron Estate Agents - West Drayton
Cameron Estate Agents - West Drayton
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3.00 /5
The team who did the viewings with us did a fantastic job. However, when considering our other interactions with different teams within Cameron's, and how it compared to other agents I would say it was average when it came to the purchase of a house.
3.00 /5
I was happy with Trent who showed me the property and how it could be remodelled. But after the agreed sale, the sales progressors were really pushy and made me uncomfortable. They where not there to help me as a buyer but they only wanted to move the process forward without understanding my concerns. As a first time buyer, a lot of things they said made me anxious. I think their support especially for young people should be better as we have no experience in this market.
3.00 /5
2.00 /5
I had a viewing at a property in West Drayton and had the worst experience from Jaleel Liaqat of Cameron West Drayton. It looked like he didn't like his job or that he wanted to be elsewhere or didn't perhaps have his morning coffee. He thanked the folks when I was half way thru the viewing expecting me to get out, which I politely denied and then he did that a second time. Neither the tenants nor I had concerns with me continuing the viewing. After the viewing, he kept questioning our referencing which was already completed both by his office and the Cameron agents in Uxbridge (a pleasant experience) and a necessary part to sanction viewing in the first place. He talked about the landlord's traditionalist values about our situation which was undoubtedly crude, lacking clarity and useless to our conversation. Upon sharing feedback with their office, I received a call back to understand what went wrong and how they could raise my experience. Eitherway if anyone is doing a viewing, please avoid this rude mediator and request another agent.
2.00 /5
2.00 /5
2.00 /5
Unfortunately have had very mixed experiences with Camerons (which would have been a 1 star, but added an extra star for the awesome Esmerelda!). We were tenants managed by Camerons for 2.5 years. Main issues: - We previously dealt with Nicole (and her manager Michelle), who were truly unsupportive. We repeatedly had to contact her to get meter readings (which we had no access to and she was meant to send monthly), only to be told that I'm wrong and had received them (which I got her to check and no, she had not emailed me - I didn't appreciate the liar implication!). Every month we had the same issue where she would not send them and I'd get overcharged in my estimated bills. - Contact with Nicole was a massive issue. I would repeatedly ring to discuss things such as renewing our tenancy (which I provided nearly 4 months notice for) and was told I'd get a call back later that day. It would never happen. This went on for 2.5 months, with me worried I'd run out of time to find a new place if required. I counted nearly 7 calls, 2 emails and 1 in person visit from myself to get this sorted. - During an emergency (our alarm kept going off and we had NO details of the alarm code, which was a doc that was missing from our welcome pack. This was never provided when we pointed this out), the emergency number was disconnected and we had no contact. We managed to work out the alarm code through talking to neighbours but when we raised the issue (i.e. what should we do if there was a real accident, e.g. flooding from the flat above), we were told by Michelle that we should just 'use common sense in a crisis'. Very helpful(!) - We got a parking fine when we first moved in, due to not being given a parking permit (that we weren't told was needed). They did nothing to help us remove this fine. They also kept poor track of parking, couldn't even tell us who owned which spot so we couldn't swap to a safer spot. So we had to pay to park in our own spot. - Our car got broken into and Cameron would not allow us to contact the landlord directly to request additional CCTV/a gate to prevent a repeated incident. We also requested CCTV to submit to our police report, which had to be submitted quickly. By the time we received it, our police report had expired, so we couldn't submit. We also only received a mobile video recording of the video on Nicole's pc screen, rather than the actual video file. It was just so messy and unprofessional. - Issues were never fixed. From day 1 I said that our door alarm didn't work, which I gave up on in the end. They didn't send someone to fix it and I got bored asking about it, so I dealt with having to run downstairs to the main door to let people into my flat. - Throughout most of our tenancy, I have no idea what management service was provided by Camerons. They only had to provide basics, such as meter readings and help us with our tenancy administration, but they did an appalling job at it. I actually raised a complaint with Michelle regarding everything, which she said she would look into, but very little changed after that. We arranged a house visit (where she told us about using 'common sense', then noted four things we needed fixing and then sent someone to fix two of the issues (which weren't properly fixed). No other resolution than that) Positives: - We actually had a really positive last year, due to Esmerelda taking over. She has provided meter readings (or provided them when requested), has always been incredibly professional over the phone, gets everything sorted quickly (e.g. the renewal process was completed over a couple emails within a day, or letting us know about law changes to deposits, which we wouldn't have known otherwise) and has been an absolute joy. During the end of our tenancy, she handled everything seamlessly, made sure to double check info with us and was just lovely to deal with. It really helped us knowing that everything was being managed correctly! Thank you for your support Esmerelda :)
1.00 /5
they are about there money, disgraceful estate agent, while in the property alot of work I asked them todo and never got done. Property got put up for 30 day auction but was only told with 25 days left, could have bought property myself, was only told it was being sold when they called and said they had some viewings which is disgusting behaviour from an estate agent, on the viewing spoke to agent and asked how will property be sold and was stated sold as seen so can give Property back as is and not to worry about inventory check. I vacated the property got company to clean, but obviously wear and tear from some living in a property, expecting my deposit back it full they have picked many tings which the property already had when I received it, example dirty old curtains which was in the original inventory check. The day of returning keys,said I needed to be out of Property by 12 which I was and inventory check would happen same time, took time off work to be there waited over 30 mins for no one to attend called James who was rude and dismissive, asked to drop keys to office i told him someone should be here and I don't have the time, he said 'I don't want to have to charge you an extra day' For them not attending when they originally said. if you can stay away from Camerons by all costs, I just wish I could give less than 1 star. wrote a previous review which somehome has vanished.
1.00 /5
if I could rate this estate agent any lower i would. property was sold, i was told it was up for auction and aution had already started so actually had 25 days before property was sold, i might have bought it myself, estate agents who came to let people around the flat stated it was sold as seen, I got a professional clean and other bits were wear and tear but they are most definitely about robbing clients blind. if you can stay away please do find somewhere else to buy or rent, I also heard that estate agents are meant to let tenants know before it is sold. dodgy firm
1.00 /5
Extremely rude and unprofessional sales agent called Ahmed who was asking how much cash I have. When I asked to speak to his manager he refused saying he is the manager.
Contact details
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Address
Cameron House, 21-23 High Street, West Drayton, UB7 7QG, UK, UB7
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About
Website:
http://cameron.coWelcome to our West Drayton office. We have been at the heart of the town since The Cameron Group started in 1994, although our current office is not our first. We moved to our present branch in 2017 – a more impressive premises in one of West Drayton’s most prominent positions. We believe a High Street office staffed by friendly experts is still an essential part of estate agency. You can’t underestimate how powerful our eye-catching window displays are - many home movers walk in and book viewings on the strength of what they see in our shop front. Being a West Drayton estate agent with a physical branch also means you can pop in and meet the people behind the name. There’s a warm welcome for all, whether you just want some moving advice, are looking for a property for sale in West Drayton or are a current client of ours needing an update.
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