Money oriented.

Rude and unhelpful phone call put me off ever buying or selling through this agency. Good luck if you are trying to sell your home as they don't appear to have a sales patter and are evasive.

EDIT: in reply to Cameron Estate Agents whom kindly took a break from counting money to reply to me. Nothing malicious here, just the truth. You may not have me on record but I am very close to an ex tenant of yours and have seen first hand your 'work'. It's moving day! You are excited to move into your new place. How does Cameron make this exciting time special? They turn up late and throw the keys at you because they are showing other unfortunate people around a different property because you know, time is money. Upon entering your exciting property you realise the place isn't all that clean but you're not petty and happy to move in. It's time to move on after a decent stay (decent because nothing went wrong, heaven forbid if it did because Cameron only operate when money is involved). You clean up, pack your things and off you go. And then the fun starts. You want your deposit back. And why shouldn't you get it back? It's your money, the place is clean and damage free. But this is Cameron you're dealing with. PLEASE READ IF YOU EVER MAKE THE FOOLISH DECISION TO USE CAMERON ESTATE AGENTS. Amongst other utterly ridiculous things... A door mat was left behind in the flat out of kindness. It even had 'welcome' written on it. A nice gesture to welcome the next tenants. Now this isn't deemed necessary by the 'professional' cleaning team that Cameron use. Ok fair enough, not wanted. Now how much money does it cost to pick up a door mat and dispose of it in a bin situated a few metres from the front door? Surely nothing? I'm afraid you're wrong. It's £10. £10 to pick up a door mat and put it in the bin. I'm considering switching careers to disposing door mats. You can imagine the cost of unnecessary cleaning that was deemed essential by the 'professional' cleaning contractors commisssoned by Cameron. If you dispute this with Cameron they just cite the tenancy agreement blah blah blah. Instead of saying "yeah to be honest, if I hired a cleaner that charged £60 to clean 2 already clean bathrooms, I'd be outraged and wouldn't hire them". But this is Cameron. £20 to hoover a carpet! What until you see the cleaning breakdown when you exit your property! If you've never been mugged, now is the time! Food, water and accomodation are basic human needs. It's a shame one of these needs is dealt with by people who have no problem extorting hard working people out of their money. It's enough they extort entrance and exit money out of you. And what's that for by the way? Admin fees? Contracts? Couple of hours work? Hundreds of pounds to you. Oh and the complaints! I've never laughed so much! The complaints procedure! And whom would any poor person complain to? Cameron themselves? Have your bank card handy because they will only act if money is involved. You should all be ashamed of yourselves and be honest, you wouldn't put up with being treated this way so why are you doing it to others? When you vacate a property you are left with sizable cleaning bills, even though you have thoroughly cleaned the property. Unprofessional throughout tenancy but won't answer to anyone because you've signed on the dotted line. No wonder they are all wearing expensive suits and driving Audi's, it's because they extort many people who simply need a basic human necessity of a roof over their heads. As if you haven't had to pay out enough already, Cameron will ensure they squeeze you for every penny you have because a rolex isn't going to pay for itself now is it. Avoid like the plague.

Google should introduce negative stars! I would love to rate this company a negative 100. Why? Update: The director has responded below and attempted to defend their incompetence. None of their team has been able to provide an answer relevant to my queries. TDS was a long route which I didn't want to take. These guys are just robbers in suits. Their T&C are unfair and designed to serve their own financial interest, what you say in a dispute situation does not matter to them. I'm now determined to share my experience on trustpilot.co.uk. the power is in customers hand, I urge anyone to first stay away from this guys and secondly, if too late, share their experiences here and on trustpilot. I rented a 2 bed flat through these guys. Although not much went wrong during my tenancy but they took me for a ride when it came to end of my tenancy and I wanted my deposit back. They held all of deposit back because of cleaning charge and a window privacy film on the doors of living room leading to the balcony. The film was put on using water and washing up liquid. So because of £250 which was made up of 190 for cleaning and 60 quid for removal of the film, my whole deposit was held ransom. The flat was handed back in spotless condition. The agent failed to prove to me where or which part of the property was not cleaned. During the thrilling 2 months battle and an eventual court filing, the agent had no evidence to charge for any of the claim they made and I was able to get my money back. Problem summary: 1. Now according the refund policy, they should have paid the balance right away but did not. 2. The agent or landlord cannot enforce cleaning charge onto tenants - that's what the law says. 3. 2 months on, the window still had the privacy film on but I was charged for removal of this film - this was a shameless attempt to rob me of my 60 quid. Update 1.07.2018; no one from your team has been able to comment on this point. Either you are ignorant or you know nothing. 4. I was dealing with a robot which had a "senior property manager" tag on and called Anna and who demonstrated experience of a school drop-out. She was pathetic, incompetent and robotic who did not understand the case at all. Update: in response to their response bellow; I have no interest in attacking your staff. My case was handled by a true incompetent manager. The public needs to know this fact. Hire people who can do the job if you care about your business reputation. The outcome: After 2 months of emails and court application I got my 250 back with an apology from the director. The director I have to say is capable and quite understanding. Advice: Do your research and know your tenants right and the law governing tenancy. Particularly around cleaning charges. Clean your property properly at the end however you don't have to have it professionally cleaned. It's a scam. Cleaning companies charge 75 quid for a 2 bed 2 bathroom property but agents charge you many times more than that for it. View estate agents as filthy leeches who will attempt to suck money off your pocket. Be prepared to fight them off with knowledge about your rights. And avoid using Cameron estate agents.

Cameron's are probably the biggest agents in West Drayton. This has contributed to making them oily and smug. They are invariably snoooty and unhelpful. It's difficult to identify what they add to the buying process except another layer of difficulty. We wouldn't use them again for our next sale.

God help you if Gabriela Rutledge is your agent. She caused hundreds of pounds of damage through her carelessness and general stupidity, at no cost to herself or Cameron. The owners of the property footed the majority of the bill. Cameron was also unable to replace a broken dishwasher in our property for nearly 3 months, and I mean 3 months after the owners asked for it to be replaced. At 1225/mo, I expect a working dishwasher. The check out report was riddled with errors and, when we left before the last day of the month, our rent that was supposed to be prorated and reimbursed to us, was not. So we paid for the beginning of the next tenants' stay. My husband and I are in the process filing formal complaints.

As an overseas landlord, I have been highly dissatisfied with this property managing agent, particularly the Head of the Leasing Department, Michelle Mellars. She is very rude, does not look after your interests as the landlord and takes no responsibility for her negligence and the many mistakes of her team. They do no due diligence in selecting tenants, do no collect rent regularly, fail to do what you ask and do not communicate problems. I am now taking legal action to try to recover 3 months of rent in arrears and stolen furniture from my last tenants, and filing a formal complain against Cameron Group to the Ombudsman, the legal body that protect the interests of landlords. This is the worse agent I have had to deal with.