Dr. Chun, While we sincerely apologise for your dissatisfaction, we would like to thank you for your patronage and feedback. It is unfortunate that you have felt that you have had no other recourse to reach us than to revert to posting your complaints online. It is furthermore regrettable that you did not exhaust the remedies under Cameron’s complaint procedure and appropriately address your concerns to the relevant individual within the Company. Should you have not felt that your matter was adequately remedied you have further recourse by way of a complaints procedure to the Property Ombudsman who will consider the correspondence sent and received between the parties and the steps taken by this Company in trying to remedy the issues which you have raised. As a professional organisation we do not wish to enter a debate on public platforms such as this and strongly urge that if you are unsatisfied with any elements of the service that you have received thus far, to please follow the correct complaints procedures with our Company and the accredited trade bodies that we are members of. Should you wish to discuss this matter further, please do not hesitate to contact us directly. Thank you for your co-operation with this matter