Nothing prepared us for the stress, shock and horror we faced with our previous agent (Cheapmoov) who left our property in disrepair and utterly mis-managed our property. We got to a point where we just wanted to get rid of the property because of the whole situation. We had sleepless nights. I contacted a few agents who weren't exactly helpful but when I contacted Whitegates I wasn't expecting the exceptional level professionalism, support and genuine kindness we received from the whole team. They took on the whole nightmare and turned it around. We have peace of mind and can now literally put our feet up. My advice to anyone trying to get an agent is to be aware that there are some hyenas and vultures out there. We have been fortunate to find a fantastic team in 'Whitegates West Derby' that actually know what managing a property is all about. A shout out of thanks and gratitude to all the staff at Whitegates West Derby.PositiveResponsiveness, Quality, Professionalism, Value

Thank you very much Melanie, great help.PositiveResponsiveness, Quality, Professionalism, Value

Had a great time in a viewing today wih one of the agents Joseph Harding. Although he appeared misleadingly younger on age from other agents, he proved to be quite a salesman! Professional, responsive to my comments, understood my concerns about the property and took the extra mile to explain additional services the agency offered. I am sure he will be running his own office/branch in a few years. Very pleased and extra stars for the personalised service! Go LJMU Alumni!PositiveResponsiveness, Professionalism

My experience with Whitegates has been first class. I cannot recommend Melanie Ryan highly enough, always available and professional. I have no doubt that anyone dealing with Mel with have a first class experience. Thanks Mel!PositiveProfessionalism

I would like to special thanks Lucy at West Derby branch for all her effort!!! Very helpful and responsive!!!

I have been dealing with Melanie Ryan at Whitegates and she has been extremely helpful in providing the information I requested, and in timely manner. It's always a pleasure to deal with Melanie.

My contact at Whitegates is Melanie, who has excellent customer service and never gives up on chasing late rental payments. Very happy with the management of my account.PositiveResponsiveness, Quality, Professionalism, Value

After looking at many different properties Spencer and the team at Whitegates West Derby were miles apart from anyone in terms of professionalism, service and communication. Nothing was ever too much; from the first virtual viewing of the property to exchanging keys Spencer and the team made everything so painless. Electronic DocuSign and online snagging reporting were great and easy to use. Would recommend to anyone!PositiveProfessionalism

Caitlin is a very polite and professional young women. She always replies very quickly with answers to my queries. And I looking forward to a smooth completion of my purchase. I would highly recommend all the staff at Whitegates Estate AgencyPositiveResponsiveness, Professionalism

We had looked at a few rental properties and missed out due to the high demand in houses at the minute. One come up and James knew it would be exactly what we were looking for and he has been brilliant every step of the way. Really happy with the service He and Whitegates have provided.