Ashtons Estate Agency - Welwyn Garden City
Ashtons Estate Agency - Welwyn Garden City
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4.00 /5
Informative, accessible and we'll laid out.
4.00 /5
4.00 /5
Ashtons have managed my rental property for 25 years. Excellent service throughout including recent refurbishment which was expertly managed by Kirstie.
4.00 /5
The staff were really helpful in ensuring the process of buying a first property went smoothly. Although there were problems and delays along the way, the helpfulness of the team in explaining the issues and advising when and how they could be resolved helped make the overall experience less stressful then it could've been.
3.00 /5
3.00 /5
3.00 /5
3.00 /5
3.00 /5
I did not have one
2.00 /5
Used Ashtons as was a prospective buyer of a property they marketed. Not so many issues with the office but the sales progression team were always quite slow to respond and could never get through to the assigned person to my case. Additionally used ashtons to sell my property and I feel compelled to share my deeply disappointing experience. The problems began immediately. The agency provided an initial valuation to secure our business in July, only to suggest a £25,000 price reduction after just one week, admitting there was no interest. Despite agreeing to the reduction, it did not correlate to an increase in activity which would lead to questions around marketing and resource as Ashtons list a lot of properties. By September, they had only managed to secure two viewings. We received absolutely no feedback from either of these viewings, despite requesting it, leaving us completely in the dark. Lastly thier fees are quite opaque and if youre new to selling read through everything very carefully. In the non flex fees there are baked in withdrawal fees that ensure ashtons get paid regardless if they sell or not. Which gives them little incentive to really push your property in my opinion. The alternative is you pay money up front to them to sell your property which is preposterous. Fundamentally all the agents use rightmove to market your property and that's where most people go to find houses. In summary: an inaccurate valuation, negligible effort, a complete lack of communication, and a devious fee structure designed to charge you even when they fail to perform.
Contact details
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Unknown
Address
29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG, South East, UK, AL8
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