Our experience with Ashtons started on a very positive note. Tom and the marketing team did an excellent job promoting our property online, and the brochure they created was beautifully done. Their efforts generated strong interest quickly and gave us confidence in the process early on. However, once we were handed over to other members of the sales team, things unfortunately took a downturn. On more than one occasion, there seemed to be more focus on pushing us to find an apartment to rent to complete the chain, rather than supporting us in finding a suitable onward property or reassuring our buyer to help maintain the chain. This added unnecessary pressure at an already stressful time. After the chain was complete, communication deteriorated even further. Emails went unanswered, phone calls were not returned, and overall contact from the sales team was minimal. In fact, we have not heard from anyone at Ashtons since before our exchange, including the exchange, the completion and the vacating of the sold property, which we found very disappointing. The lack of follow-through and attention to detail throughout the latter part of the process left us feeling unsupported and frustrated. Unfortunately, based on this experience, we would not use Ashtons again nor feel confident recommending them to others.

It's an estate agent

It's an estate agent

Significantly overpromised and underdelivered, quoting a higher sale price than other agents but once we had signed their contract suggesting we reduce the price as it was unachievable. Post-sale support was responsive and very good

Worst letting agency experience we have had. We moved into a property that was filthy and clearly not ready for tenants: food remnants and dust throughout, damaged walls and oven, broken lights, a large hole/gap by a window, a broken freezer door left in the living area, and no properly functioning hot water. It has now been over a month, and despite emailing and calling every single week, most of these issues are still unresolved. Many emails are not even acknowledged or replied to. The only major issue eventually addressed was the shower, after around two weeks of having to shower with cold water. The freezer is still unusable, other repairs remain outstanding, and we are still having to chase Ashtons constantly for basic maintenance. Staff may be polite when you eventually manage to speak to someone, but the overall management, communication and lack of action have been completely unacceptable. This has genuinely been the worst experience we have had with a letting agency, and I would not recommend Ashtons Welwyn Garden City.

Extremely disappointed with our experience. We initially offered £460,000 on a property which was rejected before increasing our offer to £485,000 the same day. We were then told the sellers wanted time to think because there was another offer on the table and that they wanted to honour the other buyers' second viewing before making a decision. We were told we would receive an update on the Monday. On Monday, we were informed that the sellers had decided to proceed with the other buyer. When my husband asked what our position was and whether we had any options, we were told that Friday had been the deadline for best and final offers. This was the first time we had heard anything about a best and final deadline. At no stage during the negotiations were we told that Friday would be the final opportunity to submit our highest offer. We were simply told the sellers wanted time to consider both offers after the Saturday viewing and would update us on Monday. Had we been given the same information, we would have approached the process very differently. When I raised these concerns with Tony, the Evaluations Manager, they were dismissed. Rather than acknowledging that this crucial information had never been communicated to us, he became defensive and focused solely on the fact that we hadn't increased our offer sooner completely missing the point. To make matters even more confusing, after being told on Monday that the sellers had accepted another offer, we asked whether we could increase ours to £491,000. We were told that doing so would be "morally incorrect" because the sellers had already accepted an offer. It is therefore difficult to understand how we can simultaneously be criticised for not increasing our offer sooner, yet also be told it would have been morally wrong to increase it once we were finally made aware of the supposed best and final process. We weren't asking for special treatment. We simply expected a transparent, fairly managed process where all serious buyers were given the same information at the same time. Whether or not we would have secured the property is beside the point. The lack of transparency, inconsistent communication and dismissive handling of our concerns have left us with very little confidence in this agency's professionalism.

Highly Disappointed by Ashton's As a tenant who has lived in the property for the past 7 years, I was utterly …

There definitely got to be some dirty connections within for buyers. So on two separate occasions for properties within Hatfield, my offer was declined for odd reason which eventually we found isn’t accurate. Offer was tendered for a property on grounds lane and I was told no vans was allowed on the property. However pls explain why all 3 sold have vans packed Last month we had two properties on old French horn lane. I was told keys ain’t available yet but later to discover the two properties was sold to a developer Question for you guys is Are you here for the people or to fill your boots and make property within Hatfield certain we for the developers only or those that are connected. I do hope this practice is investigated and eliminated as your reputation isn’t one fit for a 4.7 rating

Highly Disappointed by Ashton's As a tenant who has lived in the property for the past 7 years, I was utterly disappointed with the way Ashton's handled the situation when we were served with a Section 21 notice to vacate the property. Firstly, we were good tenants who had never missed a rent payment, once we were served the section 21, the communication from them was severely lacking. We received the notice out of the blue, got a knock on the door and some lady handed this huge paperwork without any prior warning or discussion about our tenancy status. We then called Ashton's to confirm what was going on, they could only "apologise" stating that we were supposed to get a phone call days prior, It left us feeling blindsided. Secondly, they showed little empathy or understanding of our situation, they literally turned into "souless robots" regurgitating off a script, e.g copying and pasting patronising links and statements regarding securing accomodation from the council, that was clearly not our issue as they knew it, the issue was the really bad rental market with little to no properties to rent in the area, we had kids in nearby schools etc.. Despite being loyal tenants for so many years, we felt like mere numbers to them, easily disposable without any consideration for the disruption this would cause to our lives, we were no longer of use to them after all. On two occasions we contacted them to fix an issue with the property, this was ignored. We also contacted them regarding a property they advertised for rent, this was ignored, probably because the move in date for that property fell outside of the 2 months deadline. Moreover, the process of finding alternative accommodation was incredibly stressful, exacerbated by the tight deadline imposed by the Section 21 notice. We felt pressured to hastily find a new place to live, with limited time to explore our options and secure a suitable home for our family, Ashton's were extremely useless in assisting us, instead they proceeded with eviction proceedings, even when we asked for a bit more time and still paid our rent on time. Overall, our experience with them during this challenging time was deeply disappointing. Their lack of transparency, empathy, and support throughout the process left a lasting negative impression. As tenants, we expected better treatment and respect from a professional estate agency, but sadly, our expectations were not met. Thankfully we dealt with Martins and Co, who were a breath of fresh air with their empathy and professionalism, they secured a much better property in the area for us. I would caution anyone considering renting through Ashton's, be prepared for potential issues with communication and tenant relations. We will never deal with them again.

Ultimately when it came to purchasing a house, decided to avoid like a plague. Rude, dismissive (answering emails in one sentence without even bothering with "hi"), rudimental understanding of what they are offering... better service in Nero around the corner.