Dey King and Haria Estate Agents

I have been living in England for 15 years and have rented several flats during that time, but I have never experienced anything like the problems I have had with this agency I rented this flat three years ago, and from the beginning it was handed over to me with numerous issues . The property is 19 years old had not been freshly painted, had several marks , the kitchen was damaged, there was a leak under the sink, the shower door was broken, and there were many other problem I had to contact the agency several times, and workers were regularly coming to the property, sometimes every Saturday and even in the evenings, to deal with ongoing issues I was exhausted with no privacy . On top of my rent, I was also paying £90 per month for heating and hot water .. Despite this, I experienced several problems with the hot water and, at times, I had no heating at all but as I was at home just in the late evening and leaving at 6 am I could survive . I repeatedly asked for these issues to be fixed, and heating was never resolved . Thankfully, I have documentation and records of these requests. Throughout my tenancy, I always kept the flat clean and looked after it carefully l I never even wore shoes inside the property. I always paid rent 8 days in advance. When I gave notice and moved out, the checkout representative came to the property, collected the keys and told me that I could leave. My mistake was that I should have stayed and no trust these people .The flat had also been cleared by a cleaner . I was therefore shocked when I later contacted Mr Ketz , as he disappeared , regarding my deposit and received a report claiming that the flat had been left “deeply dirty” The report also included charges for marks on the walls that were already there when I moved in, lights that had never worked, and sign in the carpet caused by furniture that had been in place for three years. I find this extremely unfair . Normal wear and tear after living in a property for three years should surely be taken into consideration, and consider the issues mentioned were either pre existing or related to normal use of the property . I am very disappointed by the way this situation has been handled and by what I consider to be a lack of honesty by these people. I am Shock. I have been asked to pay £410, which I will dispute through the appropriate deposit dispute process. I will also raise the separate issue regarding the heating through the appropriate channel, as I have evidence documenting my requests and the problems I experienced. Based on my experience, I would advise other tenants to be extremely careful and to keep detailed records, photographs and written communication throughout their tenancy. I have also seen other reviews from tenants raising concerns about difficulties getting their deposits back. . As for me, I will continue to pursue this matter through the proper channels . I would recommend tenants do their research carefully and consider other agencies before signing a tenancy with this agency . Watford has plenty of professionals agency ! Please check what other negative comment and websites say... All people wothb the same issue with deposit!!!! Good reviews can be added bad reviews are always real!