It is with great disappointment that I read the previous review and I completely empathise with them however as the seller it wasn’t as clean cut as how the review states and assures you DKH were not using you as a backup it was a legitimate transaction from the outset however with an unexpected and unfortunate ending for you. The week we were mean to exchange on the property, the original purchaser’s chain had fallen through for the second occasions through no fault of DKH. We decided to accept an offer from a new purchaser and end the transaction with the original as there were not in a proceedable position. We instructed our solicitors to request the original contracts back on three/four occasions as we did not want this to slow down the process with our new buyers however the company we were using changes solicitors dealing with our case on three occasions again through no fault of DKH however made our process very stressful and long winded as it had been going on for six month at this stage. Outside of DKH’s control. Dey King and Haria were consistently encouraging me to sell to them rather than the eventual buyer, they were constantly chasing my solicitor to ensure the original buyer could not buy the property and we were all under the impression he did not have the means to purchase the property due to the efforts of Ben and Sam at Dey King and Haria. As far as we were all concerned we were going full steam ahead with our new buyers, all doing everything we could to push the transaction through. On Friday of last week at 9am we received a call to say that our original buyer had now sold his property, they still had the original contracts (which was news to me) but basically they wanted to exchange on our property that day by 12 noon that day, so we needed to make a decision quickly and decided to secure the deal and exchange on the property, after all it had been a long and stressful process and this would give us closure that day. Prior to making this decision we spoke to our solicitor’s to see how far along the new buyer was and they were still some weeks of being able to proceed, our solicitor hasn’t received any responses from the searches or enquires so we weren’t even 100% sure that they would find something there were not happy with within the searches or enquires and perhaps not proceed for one reason or another. It was extremely unfortunate for the new buyers but from my side this was beyond the control of DKH or acted professionally at all times. This was a very unfortunate and difficult transaction and we are deeply sorry that I didn’t plan our as planned. All of the management and staff at DKY were honest and professional and I would certainly use the again, ours was an extremely complicated transaction however ultimately DKY exceed our exceptions and secured us two excellent buyers at full asking price. When the first transaction wasn’t able to proceed they quickly secured us another excellent buyer. It was outside of everyone’s knowledge at the time that we would revert back to the original.