Susan was great. She almost single-handedly sourced the correct tenant for my property. Although I lost a month's rent, this was due to my being unsure of my move date and had I have known I could have moved at my leisure. However, the moment the tenant fell through, she immediately re-marketed the property and was extremely determined to find the correct tenant as quickly as possible, which she did. She kept me informed on a frequent basis and organised everything. There is no way I could have managed everything with her. She is always friendly and approachable and has the patience of a saint. The other members, are helpful as well.