Absolutely appalled by the service from JW Wood Bishop Auckland. One member of staff came across extremely rude, arrogant and completely dismissive when genuine concerns were raised. I was refused the opportunity to even speak to the manager and was told he “wouldn’t waste his time” talking to me, which says everything about the level of professionalism within this branch. Customer service seems to be the last thing they care about. A very unpleasant experience from start to finish and certainly not how clients should be treated. I would strongly advise others to think carefully before dealing with them.

Very negative. It seems this Agent is only working for the Landlord and not the Tennant. Very unprofessional.

Was excellent, but now navigate using Waze is pro (paid) version, usefulness signifcantly reduced unless you pay, such a shame.

Absolutely terrible experience with JW Wood in Bishop Auckland. Communication was poor from start to finish calls and emails were either ignored or took days to get a response. The staff seemed disorganized and uninterested in actually helping, which made an already stressful process even worse. There were multiple mistakes made along the way that should have been easily avoidable, and instead of taking responsibility, they just passed blame around. It felt like once they had my business, they didn’t care about providing any level of service. I would not recommend them to anyone looking for a professional, reliable estate agent. There are far better options out there.

Service and support used to be good, but something has happened in the last 12-18 months and now they are terrible. Other recent reviews confirm this. Not only do the products and services they offer regularly fail, the support time and …

Locking the ability to navigate via Google maps behind yet another paywall. Is yet another example of a once fantastic app now rendered obsolete.

Extremely disappointing service and lack of accountability. We’ve experienced repeated disruption to our internet and phone service during working hours, which has directly affected our ability to operate. …

Careful consideration when renting through these people, like with all the rest of them, they can be neatly lumped into a pile of rent droppings. They will do their best to cling onto unjustifiable rent deductions and make assumptions about your cleaning technique to try to make it happen. We live in an era of ever growing wealth equality where they will want as much out of you as they can, because of this "new norm". Question everything, their not smart. Sales people aren't a match for someone who possesses +13 year analytical science.

Useless, a lot of money spent on advertising, spent to be at the top of the appstore, many spent like crazy with zero business model or customer needs. a total mess.

I had a very difficult and disappointing experience buying with this agent. Being charged £65 (non refundable) for an identity check should have rung alarm bells at the start. Propery details were missleading and help from the sales progressor was patchy to say the least, company meeting are more important than speaking with buyers apparently. They did not, even once, answer the phone when I rang. Sometimes returned the call and sometimes didn't. I do not recommend this agent.