James Neave Estate Agents
38 High Street, Walton On Thames, Surrey, KT12 1DE, South East, UK, KT12
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Our experience with James Neave estate agent in Walton was extremely disappointing and upsetting. From the outset, the communication was consistently rude and unprofessional. At no point did we feel respected or valued as tenants. The staff spoke to us in a condescending tone, often making us feel uncomfortable and belittled.
There was a complete lack of compassion or understanding in every interaction we had with them. Rather than providing support or guidance, they made an already stressful process even more difficult. It felt as though they had no regard for basic courtesy or client care.
Renting through this agency was one of the worst customer service experiences we’ve ever had.
Reply from James Neave Estate Agents : Hello
Thank you for taking the time to leave this review and I am sincerly sorry of your experience with us at James Neave. If you would like to discuss any of this directly with me, please do drop me an email directly: andy@jamesneave.co.uk
Kind Regards
Andy Davies
Managing Director
About James Neave Estate Agents
James Neave the Estate Agents are independently-owned property specialists based on Walton on Thames High Street. We don’t believe that all Estate Agents are the same. We firmly believe that the decision of which Estate Agent you instruct to sell or let your home will have an impact on the outcome. We focus on doing all we can to bring our customers complete satisfaction. Our desire to bend over backwards when necessary has won us many friends, and we are proud to say a significant proportion of our work is repeat business and referral. Establishing long-lasting relationships is key to our ongoing success.
We have many years of experience in our chosen field, and we know our area very well. If you are looking for a friendly service and an unparalleled knowledge, you need to talk to our experts at the earliest opportunity. With James Neave by your side, your property needs are fully taken care of.
We are proud of the friendly service we provide, and the understanding manner with which we treat our customers. We don’t believe in giving you the hard sell just to get you to sign up with us, because we believe in good old-fashioned customer service instead. When we build a strong relationship with our customers, we do so because we know this is the way to achieve mutual success.
Whether you’re looking to sell a house or flat in the area or you’re hoping to find a tenant to lease your property, you should be talking to James Neave the Estate Agents first. We’re always ready to have a friendly chat with you in order to assess the options that are open to you, so pop in for a coffee and some high quality guidance today!
AREAS THAT WE COVER:
Walton on Thames, Hersham, Weybridge, Addlestone, Chertsey, Esher, West Molesey, East Molesey, Kingston, Claygate, Woking, Shepperton.
SPECIALISING IN:
Residential Sales, Lettings & Property Management
Website: http://www.jamesneave.co.uk/
Our team
Andy Davies
