Had a viewing booked for today. Confirmed with them that they will wait at the property until 1630 and as long as I got there within this time they will facilitate a viewing. Traveled 29 miles, 40 minutes and paid for the toll. Got to the property at exactly 1622. Arrive to find 3 other customers waiting to view the property and no sign of Belvoir staff. On calling them the said the agent had to leave as he had other viewings booked. Lied and said they waited until 1625 when there was no sign of the staff. This was corroborated by another customer who got there before me also stated he had waited 10 minutes. Not a single apology or sign of empathy from the agency and kept demanding we book another viewing. Unprofessional and incompetent. Will not be going anywhere near this agency again.

absolutely shocking service, I have contacted them several times over a property that is available and had no response back I keep getting told that the property isn't available and that it has gone, but its still available on their website, and I also know the person who owns the property and he's also told me that its still available, they just don't seem bothered at all