Dear Emmanual, Thank you for your comments I am surprised you left such a review after we resolved this yesterday during our telephone call, I can see any repairs reported throughout the duration of your tenancy were actioned within a timely manner as you reported this direct to ourselves and direct to your landlord on the same day. I reviewed the matter yesterday with regards to your one month’s notice, unfortunately, you sent your notice to a completely different organisation that has no link to Belvoir it was only as of yesterday we were informed you wish to vacate the property within 8 days. I provided a resolution to help yourselves vacate the property earlier than planned to try and ease the burden which you agreed to, if we received the email to any department at Belvoir it would’ve been processed without delay. If you wish to discuss the matter further please contact me direct on 0121 274 3601 Robert Beech