Wanted to book a viewing and was sent a questionnaire which I felt went into too much detail rather than asking me relevant preliminary questions.. not easy either if you dont have access to a computer.. just a thought for the agent to consider.

Awaiting for viewing

Smoothmove, more like hardest move of my life, stay clear unless you want to do the job for them and still pay them, cheapest for a reason, absolute cowboys, incompetent, empty promises, my dog could do a better job, act like children when called out, they blame everyone else but themselves, had our entire chain ripping their hair out just trying to simply get an answer from them. I got to the point I had to go to the office just to try and get somewhere, surprise surprise, I didn't. To top everything, they straight out refused to talk to my solicitors which was shocking, my solicitors have been doing this for years never seen anything like that, same with the other estate agent we spoke with that was acting on our purchase. I would give -100 if I could, surprised they even have any 5 stars at all

I had lots of issues with SmoothMove when buying my house. I won't go into lots of detail, but I was constantly having to chase, and they promised callback after callback, even at specific times, and never got back to me. Full of empty …

Had to call them 3 times to get a viewing confirmation for a house on Holbeck, Astley (to the vendors, no wonder your house is not sold yet 🥴). Jack really has no customer service skills, and incompetent. On 3rd call asked to speak to a …

Had to call them 3 times to get a viewing confirmation for a house on Holbeck, Astley (to the vendors, no wonder your house is not sold yet 🥴). Jack really has no customer service skills, and incompetent. On 3rd call asked to speak to a branch manager. One of the owner, Corrine called and did not want to listen, interrupted, and asked me what do you want me to do about Jack, mistakes can happen, fire him? lol. If Corrine as a business owner has no customer service skills, why would Jack have any? Possibly the worst business owner, i came cross, don't have the ability to listen to a customer and take feedback to improve her business. Kept asking me what else do you want, i have staff off sick, on grievance started complaining, raising her voice like she was having a some sort of tantrum. If you're not well, don't call a customer, may be have someone else do it. Anyhow, don't recommend them, if trying to book a viewing is like this, imagine trying to complete a sale with them. Big nightmare avoided, ended up telling Corrine, forget about it, cancel the viewing.

Zoe is extremely unhelpful.