Hi Stuart, further to your review, I am somewhat surprises, as the sale was completed in July 2017 and am really not sure what the issue is that you are relating to, I have looked through the file and the sale looks quite normal and no issue were raised during the purchase process,, I would be happy to discuss this with you if you wish to reach out to me by phone Kind regards David Rogers

Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with your end-of-tenancy experience and appreciate the opportunity to provide some further context. As this tenancy was let on a Tenant Find Only basis, Martin & Co Tunbridge Wells was not responsible for the ongoing management of the property during the tenancy. In relation to the deposit return, our role was to administer the process and communicate the landlord's proposed deductions. We are required to present the landlord's position and supporting information as instructed, but we do not independently determine or influence the deductions being sought. We acknowledge that an incorrect deduction proposal relating to another tenancy was inadvertently sent to you during the process. While this was an administrative error and was corrected immediately once identified, we understand how concerning this would have been and sincerely apologise for the mistake. We have since reviewed our procedures to ensure this cannot happen again. Where an agreement cannot be reached between the parties, the Tenancy Deposit Scheme provides an independent adjudication service to review the evidence submitted by both sides and determine the outcome fairly. We respect and abide by the decisions reached through that process. We regret that the experience caused you stress and thank you for your feedback, which has enabled us to improve our internal processes.

Hello, Amy we have tried to reach out to you re this review of which I note you have now removed the written issue, I have checked, and you are not a tenant of our office so would like to have a chat to see which office your issue is with,m and perhaps help, thank you David R

Dear L O, We’re very sorry to hear about your experience and sincerely apologise for the continued emails and the frustration this has caused. This is certainly not the service we aim to provide. We understand your concerns regarding the marketing emails and your past interaction with our office. Please know that our marketing communications are handled by a third-party company, and we’d really appreciate the opportunity to resolve this for you. If you could kindly contact us directly, we’ll ensure your details are fully removed and the matter is dealt with appropriately. You can reach us at 01892 543856 or by email at tunbridgewells@martinco.com. Thank you again for bringing this to our attention. We hope to have the opportunity to make things right.

Hello, Amy we have tried to reach out to you re this review of which I note you have now removed the written issue, I have checked, and you are not a tenant of our office so would like to have a chat to see which office your issue is with,m and perhaps help, thank you David R

Dear Donagh O'Leary, We deeply regret that your experience did not meet the high standard we strive for. We take your concerns seriously and are investigating promptly to ensure this is an isolated incident. Rest assured, we are committed to providing professional and respectful communication.

Dear Donagh O'Leary, We deeply regret that your experience did not meet the high standard we strive for. We take your concerns seriously and are investigating promptly to ensure this is an isolated incident. Rest assured, we are committed to providing professional and respectful communication.

Hello Mark, thank you for your review, I’m disappointed to read that we wasted your time, Thank you for the conversation and I’m glad we managed to sort out the issue, also I hope all goes well with your search for another property, and hope all goes well with your new position. Dave Rogers