Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with your end-of-tenancy experience and appreciate the opportunity to provide some further context. As this tenancy was let on a Tenant Find Only basis, Martin & Co Tunbridge Wells was not responsible for the ongoing management of the property during the tenancy. In relation to the deposit return, our role was to administer the process and communicate the landlord's proposed deductions. We are required to present the landlord's position and supporting information as instructed, but we do not independently determine or influence the deductions being sought. We acknowledge that an incorrect deduction proposal relating to another tenancy was inadvertently sent to you during the process. While this was an administrative error and was corrected immediately once identified, we understand how concerning this would have been and sincerely apologise for the mistake. We have since reviewed our procedures to ensure this cannot happen again. Where an agreement cannot be reached between the parties, the Tenancy Deposit Scheme provides an independent adjudication service to review the evidence submitted by both sides and determine the outcome fairly. We respect and abide by the decisions reached through that process. We regret that the experience caused you stress and thank you for your feedback, which has enabled us to improve our internal processes.