I wouldn’t rent a property from Martin & Co again. The agent tried to keep over £1600 from our deposit, for ridiculous reasons such as “finger marks on walls”. I encourage anyone in this situation to go via the DPS resolution service who saw sense and agreed an amount which was significantly less (and almost exactly what we had originally offered!) - Martin & co simply delayed the landlord’s receipt of this money for several months!

If I could rate Martin & Co 0 stars I would. If you’re renting a property with them, I hope you never have to move out because their service is terrible. There’s no communication, when the do get back to you it takes almost a week per email, they needed constantly chasing for important information and it took them almost a month to even mention getting my deposit back (that’s before the extremely pedantic charges). If you want a stress free move, avoid them at all costs.

If I could rate Martin & Co 0 stars I would. If you’re renting a property with them, I hope you never have to move out because their service is terrible. There’s no communication, when the do get back to you it takes almost a week per email, they needed constantly chasing for important information and it took them almost a month to even mention getting my deposit back (that’s before the extremely pedantic charges). If you want a stress free move, avoid them at all costs.

If I could rate Martin & Co 0 stars I would. If you’re renting a property with them, I hope you never have to move out because their service is terrible. There’s no communication, when the do get back to you it takes almost a week per email, they needed constantly chasing for important information and it took them almost a month to even mention getting my deposit back (that’s before the extremely pedantic charges). If you want a stress free move, avoid them at all costs.

Not impressed. Every time I had a query or an issue I was told to speak to the landlord directly which I found a bit strange - isn't that what a letting agency does? Sorting out issues that their tenant has? Maybe my expectations were a bit …

Booked a viewing and no one turned up after we booked a train ticket and walked to the flat with next to no explanation of what happened. Definately a waste of time and money.

All three members of staff were incredibly rude from the moment we walked in the door as if we had interrupted their day even though there were no other customers there. We were looking to buy a property in the area but we soon left the shop as I could not put up with their attitudes any longer. We then walked round the corner to Freeman Foreman estate agents where we were greeted with a smile, a very warm welcome and are pleased to say have found a beautiful home.

This company charges over £300 in admin fees for taking on a new tenant and a £175 renewal fee just for renewing your tenancy with them (many companies charge nothing for this). I honestly have no idea why a landlord would choose to deal with a company that charges tenants this level of fees. It essentially just acts as an obstacle to finding a tenant - advertise it yourself, charge nothing beyond the rent/deposit, and you'll get 20 times as much interest in your property.