Thank you for leaving your review. As one of the business owners we always hope to engage with clients and customers in an open and honest environment, allowing for feedback on the services we provide. In this particular instance, I have managed to review your purchase file as we recognise your name from your purchase transaction. I have discussed your purchase with my team and would welcome the opportunity of discussing this in more detail with you. Jason has worked within my organisation for many years and has always been professional, courteous, knowledgeable, and above all very well respected by his many clients. From reviewing your purchase I believe that the comments you have made are not an accurate reflection of the service provided to you at the time. Your initial offer was made in February and you completed your purchase during May which is within three months. Your suggestion of Jasons’s behaviour being unprofessional and stating that he would not book in additional viewings is not correct as I can see a total of six appointments were conducted with you between February and May. I have also reviewed the situation with the water at the property. The client in this instance was a corporate client and due to this they had paid a contractor to attend the home and drain the entire water system for insurance purposes, and to avoid an escape of water. It is a legal requirement to have running water at a property which this always had, it is not illegal if the water system is in full working order but drained prior to your purchase. Jason couldn’t simply switch the water back on without the prior consent of the clients selling the property. To confirm, Jason agreed at the sellers cost to have the water system switched back on in order for you to check prior to completion as quickly as it was possible. As mentioned above, I would welcome the opportunity of discussing this with you in further detail on 0118 984 44 44.

Thank you for leaving your review. As one of the business owners we always hope to engage with clients and customers in an open and honest environment, allowing for feedback on the services we provide. In this particular instance, I have managed to review your purchase file as we recognise your name from your purchase transaction. I have discussed your purchase with my team and would welcome the opportunity of discussing this in more detail with you. Jason has worked within my organisation for many years and has always been professional, courteous, knowledgeable, and above all very well respected by his many clients. From reviewing your purchase I believe that the comments you have made are not an accurate reflection of the service provided to you at the time. Your initial offer was made in February and you completed your purchase during May which is within three months. Your suggestion of Jasons’s behaviour being unprofessional and stating that he would not book in additional viewings is not correct as I can see a total of six appointments were conducted with you between February and May. I have also reviewed the situation with the water at the property. The client in this instance was a corporate client and due to this they had paid a contractor to attend the home and drain the entire water system for insurance purposes, and to avoid an escape of water. It is a legal requirement to have running water at a property which this always had, it is not illegal if the water system is in full working order but drained prior to your purchase. Jason couldn’t simply switch the water back on without the prior consent of the clients selling the property. To confirm, Jason agreed at the sellers cost to have the water system switched back on in order for you to check prior to completion as quickly as it was possible. As mentioned above, I would welcome the opportunity of discussing this with you in further detail on 0118 984 44 44.

Good afternoon Jessica, I am one of the owners of Patrick Williams. I have read your review and am concerned with what you have stated, I have looked through all of our records but I can not find your name or details within our database. Please could you email me at: jacob.felix@belvoir.co.uk in order for me to look into this in detail for you. Kind regards, Jacob Felix.

As the owner of the business I take any complaints seriously and investigate fully. I would also be more than happy to discuss with you directly. In this particular case, the property you wished to rent had just been reduced by £55 per month, and the landlord was not willing to accept your offer of an even lower rent, especially given the fact that you could not move for 2 months and the property was vacant and available immediately. At no point were we aggressive or rude. My contact number is 0118 9420777 or Richard@patrickwilliams.co.uk.

I am sorry you have chosen to submit this review however what you have stated is simply incorrect and misleading. I have reviewed all the emails between my staff member and your self ( 10 in total ). The fact is you initially offered less than the asking price so the landlord simply went with the person that offered the full price first. It was nothing to do with the credit rating. In your email to us you stated "my credit rating isn't great" and my colleague discussed this with you and was satisfied that based on your explanation, that would not have been an issue. We did offer an alternative property however never received a response.