Me and my partner brought a house through them 2 years ago and they were great so we decided to do with them again... What a mistake. It all started out fine until the Sales Progressor got involved. She was awful. Clearly just wanted the sale and lacked empathy for our situation. She was constantly saying how pushy the buyers were being and we expected to move in August. The solicitors dropped the bomb that the buyers were on holiday for the whole of August and wont complete till September.... she said had "no clue" but then later admitted in an email the buyers weren't pushing her at all (all evidenced over email). We ended up losing so much money because of her as we stayed in Reading way longer than we wanted. Her job was to communicate and she was often communicating with the totally wrong people. My poor solicitor was so fed up by her antics as she had completely confused everything. Luckily the Sales Progressor the other end of our chain was amazing clear and consise. This is just long story short but hopefully you can see the issues. Feel like she owes us money but we weren't sure how we could go about getting compensation luckily for them...I've never been so stressed in my life, it had such a negative impact on my health as well. We're just glad it's all over and we never have to deal with Sune or the company ever again.