Thank you for leaving your review. As one of the business owners we always hope to engage with clients and customers in an open and honest environment, allowing for feedback on the services we provide. In this particular instance, I have managed to review your purchase file as we recognise your name from your purchase transaction. I have discussed your purchase with my team and would welcome the opportunity of discussing this in more detail with you. Jason has worked within my organisation for many years and has always been professional, courteous, knowledgeable, and above all very well respected by his many clients. From reviewing your purchase I believe that the comments you have made are not an accurate reflection of the service provided to you at the time. Your initial offer was made in February and you completed your purchase during May which is within three months. Your suggestion of Jasons’s behaviour being unprofessional and stating that he would not book in additional viewings is not correct as I can see a total of six appointments were conducted with you between February and May. I have also reviewed the situation with the water at the property. The client in this instance was a corporate client and due to this they had paid a contractor to attend the home and drain the entire water system for insurance purposes, and to avoid an escape of water. It is a legal requirement to have running water at a property which this always had, it is not illegal if the water system is in full working order but drained prior to your purchase. Jason couldn’t simply switch the water back on without the prior consent of the clients selling the property. To confirm, Jason agreed at the sellers cost to have the water system switched back on in order for you to check prior to completion as quickly as it was possible. As mentioned above, I would welcome the opportunity of discussing this with you in further detail on 0118 984 44 44.