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Jackson-Stops and Staff

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Stay Away – Dishonest and Unprofessional I had an incredibly frustrating experience with this agency. I was told I could put in an offer below the asking price, which I did. A day later, after I chased for an update, I was told my offer was accepted and that the landlord was happy with it. I had three conditions: the carpets to be cleaned, the sofas to be cleaned, and a dresser to be removed from the bedroom. The agent told me the carpets would be cleaned, the sofas wouldn’t, and that they were trying to arrange for the dresser to be removed. For two days, I kept chasing her, calling multiple times, only to be stalled with vague responses about “waiting on the landlord.” She avoided my calls, and her colleagues made excuses, telling me the landlord was unavailable. Meanwhile, she repeatedly assured me that my offer was accepted and they were just sorting out the dresser. On the third day, after I persistently followed up, she suddenly changed her story—now saying that the landlord had another offer at the same price and was considering that instead. She then casually suggested that I accept another property I had an offer on. If the landlord wasn’t happy with my price from the start, she could have just told me instead of wasting my time and misleading me for days. Extremely unprofessional, dishonest, and frustrating. Do yourself a favor and avoid this agency at all costs.

Reply from agent

Dear Alankrati, I am concerned to read your comments and have passed them to the Director of our Teddington office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Katie

Contact details
Sales Phone:

0208 943 9777

Opening hours

Unknown

Address

36 High Street, Teddington, Surrey, TW11 8EW, South East, UK, TW11

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