Fantastic service from the ladies at the Highworth branch! Avril took a personal approach and was great at keeping us updated. It was also lovely to be presented with flowers and a voucher for a local coffee shop upon collection of the keys. A great service, thank you.

As a potential buyer my contact with Avril and Alison at Richard James have instilled confidence with prompt follow ups and communications, and a consistently professional and friendly manner. Will be my first choice when the time comes to sell my property.

This is a Five Star rating for Avril Brown. I know that she stayed late at work for an extra hour or so this last weekend, just to complete the paper work for our purchase. She has been polite, courteous and very efficient throughout. Please see the contents of my e-mail to her earlier: Hi Avril Thanks very much for all you have done – we appreciate your hard work and commitment to the cause! This is to confirm that we are delighted to confirm our commitment to buying Thatched Cottage, Chapel Hill, Blunsdon, Wiltshire, SN26 7BL, as described in your email – see below. Many thanks. Dave Cross.

Avril and Grant provide fantastic customer service. They've made a stressful situation less so by providing us with feedback so that we knew where we were in the purchasing chain. Grant helped us focus on what we needed from our new home when we couldn't decide between properties. If only all teams could be so professional!

100% recommendation from us! We received an outstanding service from our agent Avril Brown. Constantly updated via phone and email throughout the whole process. Nothing was too much trouble, and we really appreciate how she made the experience as stress free as possible. Thank you for being so professional, efficient and for never making us feel like a nuisance.

Thoroughly recommend Avril, so friendly and professional. Knew lots about the area , was thoughtful enough to bring a local map for us. Didn't rush the viewing, we far exceeded the usual 15min slot usually afforded. Was more than happy to repeat the house tour several times (!) and offer solutions to potential accommodation /storage issues. Rang back immediately afterwards with answers to questions raised. Felt she was genuinely interested in helping us and although we didn't proceed with the property she still invited us to call in and say hi afterwards! Brilliant customer care.

Excellent service from Sharon and Jack In all aspects of our sale from valuation to completion (that were within their control). The house was marketed and sold quickly and efficiently and they stuck to the task when issues in the chain caused a glitch and the ability of the company’s comprehensive network around the area proved its worth. A good end result.

Avril has been amazing from start to finish. She arranged a viewing that suited our working hours, gave us plenty of detail about the property and arranged further viewings with the vendor. Avril has kept her finger on the pulse and has been super encouraging, especially as we are first time buyers. Friendly & professional!

Our first viewing with Richard James Estate Agents was with Avril Brown. Avril met us with a warm smile and put us at our ease throughout the viewing. She knew the property well and pointed out the possibilities the property offered. Avril was very engaging and we never felt rushed or under pressure. I wouldn't hesitate in recommending the services of this Estate Agency.

I received a great service from RJ Estate Agents in the sale of my cottage in Kempsford. The staff were all very professional and friendly and worked extremely hard to get me a quick sale at asking price. I would particularly like to thank Avril for the excellent service, communication and feedback she provided throughout the marketing period and I would also like to thank Sharon for her continued administration support in progressing the sale towards completion. Good job, Thanks.