Not a great agency, all for landlords, I won't comment any further about this.
Reply from EweMove Swindon: We’re sorry that you feel this way.
At the end of every tenancy, an independent inspection company carries out a detailed check-out report, recording the condition of the property and highlighting any cleaning or repairs that may be required. This is compared with the original check-in report, which was also completed independently.
We provide these reports, together with any relevant quotations, to the landlord. It is then the landlord’s decision whether to submit a claim against the deposit. In this instance, the landlord chose to make a claim relating to cleaning.
The claim has been submitted through the Deposit Protection Service (DPS), and you are entitled to dispute it. The DPS will independently assess the evidence from both parties and make an impartial, fact-based decision.
We appreciate that deposit disputes can be frustrating; however, we have followed the standard end-of-tenancy process and acted upon the landlord’s instructions. For this reason, we do not feel this review fairly reflects the role we have played in the matter.
You will appreciate that this is now an ongoing case and we hope that DPS resolution reach a fair outcome to both parties.
Alissa Davis
