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EweMove Swindon

A selection of reviews/testimonials by highest rating
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1.00 /5

I would not recommend renting through EweMove based on my experience. I rented a property managed by them for around 18 months, and throughout the tenancy, communication was consistently poor. Repairs that were reported either took an unreasonable amount of time to address or were not completed at all, despite being raised repeatedly. The information I was given before moving into the property turned out to be inaccurate, which left me feeling misled from the very beginning. General maintenance of the property was also lacking, and it often felt like issues were simply ignored rather than managed properly. Perhaps the most frustrating aspect was the apparent lack of communication between EweMove and the landlord. It gave the impression that concerns were not being passed on effectively, leaving problems unresolved and tenants stuck in the middle. Renting a home should come with a reasonable expectation that maintenance issues are dealt with promptly and that communication is honest and professional. Unfortunately, that was not my experience with EweMove, and I would think very carefully before using them again.

Reply from agent

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and completely understand your frustration. The level of communication and service you describe is not what any tenant should expect. We would just like to clarify that the property you rented was managed by our EweMove Trowbridge branch rather than our office. However, we recognise that, as part of the EweMove network, this distinction may not have been been clear to you, and we sincerely apologise for the experience you've had. We appreciate you bringing your concerns to light and will ensure your feedback is passed on to the appropriate branch. We genuinely hope your experience with renting in the future is a much more positive one.

Contact details
Sales Phone:

01793 236 598

Opening hours

Unknown

Address

1 The Laurels Clarks Hay,, Swindon, Gloucestershire, GL7 5UA, South West, UK, GL7

About

Hi there! Thank you for visiting our website. I am Jo Moss, your local Branch Director of EweMove Swindon. I have lived in and around Swindon for many years, currently living locally in South Cerney with my husband, two children, vocal Bengal cat and crazy Labrador! Having worked for a corporate company for 20 years in various customer service roles, I decided it was time for me to look for a new venture in life. Having always had a passion and interest in property from buying my first home at just 21 years old and moving several times over the years I felt that many Estate Agents were missing something very important - how to look after their customer. In 2019, I decided to take a leap of faith and set up EweMove Estate Agents in Swindon. Together with my good friend and colleague Alex, EweMove Cirencester we have grown EweMove Swindon into a successful business, helping people to sell and buy houses in Swindon and surrounding villages. Putting our customers at the forefront of our business we pride ourselves on our personal touch. Always on hand to offer advice and support throughout the transaction, from your very first phone call to the day we personally meet our buyers to hand over the keys on completion day. I love my job. Being an Estate Agent is not just about selling houses (which we do - very successfully), but about the journey we go through with all of our vendors and our buyers, many of whom have become personal friends. We really do go through the emotions with you- why? Because we care so much!

Our team

Alissa Davis

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