Thank you for your recent review, I apologise if you felt our new staff members have not been giving you the customer service you would expect from Dawsons.. It is always positive to receive feedback good or bad, we can then address this with the staff. If you would like to discuss your experience please feel free to give me a call. Office Manager

Thank you Martin. Dawsons are always striving to improve the quality of service. It is a pleasure working with you and we thank you for your kind words.

Hi Turki, Its been a pleasure to deal with you. I am glad we have been able to assist you in finding accommodation for yourself and relatives.

Hi Roderick, we really appreciate you taking the time to leave a review. It was a pleasure to work with you and If there is anything in the future we are able to assist with please do not hesitate to contact the office.

Good Morning and thank you for taking the time to provide us with a * review for our Marina team. We are grateful for all the time you have taken to provide us with a rating, should you wish to provide us with any further feedback to ensure we are providing the best possible service please email info@dawsonsproperty.co.uk. Thanks again, Naomi (marketing).

Apologies for the response to your review, we are getting through them. Our Marina sales team appreciate your review greatly. Thanks

Hi Constance, we thank you for taking the time to leave a review. As a company Dawsons are always looking for way in which to improve our service. Our Administration team will be in touch with you shortly to update your contact information. We thank you so much for your feedback.

Thank you for taking the time to provide your personal thoughts of our services here at Dawsons, however we are concerned this review does not reflect the standards of service or safety we uphold at Dawsons Lettings or of the relationship we built with you during your time in tenancy. All properties are required to meet strict safety and compliance checks, and any maintenance or safety issues reported to us are always logged and addressed through approved contractors. Our records show that maintenance concerns raised during tenancies are responded to and followed up appropriately, and we take matters such as electrical issues, hot water supply and water ingress extremely seriously. In relation to the matters raised we would like to clarify: 'live wires' noted were HDMI and Scart leads where a previous tenant had their TV on the wall, we believe you requested to fill the hole yourselves and your landlord agreed. In relation to the leak from ceiling - this was a block management issue which took time to investigate out of our control. The issue was resolved following your vacation. The property was professionally cleaned prior to your move in, upon your complaint the cleaner re attended promptly. The property was let as seen on viewing by yourselves. The limited hot water issue was dealt with within 11 days of being reported with ongoing repair work during this time. We would welcome the opportunity to discuss the specific issues you have mentioned in detail directly with you should you wish, please contact us directly at sa1rent@dawsonsproperty.co.uk. Kind regards, The Dawsons Marina Lettings Team

Hi Zoe We are sorry to see your feedback, but we are unable to find any record of having worked with you or assisted you through our Marina office. We take all reviews seriously and would like the opportunity to look into your comments in more detail. Could you please email us at info@dawsonsproperty.co.uk with your full name and details of your experience so we can investigate further? At Dawsons, we pride ourselves on providing a professional and supportive service, and your review does not appear to reflect the experience of our genuine clients. Kind regards, Naomi Head of Marketing