Thank you for taking the time to provide your personal thoughts of our services here at Dawsons, however we are concerned this review does not reflect the standards of service or safety we uphold at Dawsons Lettings or of the relationship we built with you during your time in tenancy. All properties are required to meet strict safety and compliance checks, and any maintenance or safety issues reported to us are always logged and addressed through approved contractors. Our records show that maintenance concerns raised during tenancies are responded to and followed up appropriately, and we take matters such as electrical issues, hot water supply and water ingress extremely seriously. In relation to the matters raised we would like to clarify: 'live wires' noted were HDMI and Scart leads where a previous tenant had their TV on the wall, we believe you requested to fill the hole yourselves and your landlord agreed. In relation to the leak from ceiling - this was a block management issue which took time to investigate out of our control. The issue was resolved following your vacation. The property was professionally cleaned prior to your move in, upon your complaint the cleaner re attended promptly. The property was let as seen on viewing by yourselves. The limited hot water issue was dealt with within 11 days of being reported with ongoing repair work during this time. We would welcome the opportunity to discuss the specific issues you have mentioned in detail directly with you should you wish, please contact us directly at sa1rent@dawsonsproperty.co.uk. Kind regards, The Dawsons Marina Lettings Team