Very poor property management and communication. I reported a leak more than two weeks ago. Even though they are paid to manage my flat they did not even know about the leak. No effective action was taken, and when I called to follow up on the ongoing severe leak, instead of apologizing for not taking the leak as an emergency, Chloe from lettings, accused me of “lying” despite having already provided her with video evidence. I repeatedly asked for the manager (Tom) to contact me, but was told he was “not available,” and even though he was copied in emails, he never called back or replied to my emails. The leak and mould issues have not been handled with the urgency expected for emergencies. Appalling service. I do not recommend them at all
Butlers Estate Agency
18 Sutton Plaza, Sutton, SM1 4FS, UK, SM1
About Butlers Estate Agency
Butler’s was founded in 2020 with a simple vision, to make sure that the lives and well-being of our customers was made better through great service, that made the process of moving home seamless and enjoyable. After all, changing where you live can be one of the most exciting and important events in someone’s life, that should be a pleasurable experience - and certainly not one to dread! Where we start is through honesty and transparency. We believe that this approach to estate agency achieves the best outcome for all, but can only be realised with a team that have the same ethics and principles, something that you will find through all of your interactions with us, that we back up in our six promises to you. Some call it the way service used to be. Because we don’t try to take on every home going, we’re able to focus on each client a bit more, taking the time to listen to your needs and aspirations whether renting or selling – and then provide the sort of service we’d want ourselves. So we hope that we can help you move in and around Sutton, we’d really like to.
Website: http://butlershomes.co.uk
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