Breckon & Breckon Summertown

All in all I've had a rather unsatisfactory experience with Breckon & Breckon in Summertown, Oxford. Their communication was poor, often requiring multiple follow-ups to get any response or action. Maintenance issues were neglected, causing unnecessary stress. For example, fire alarms left unchecked a long time past their certified date. Upon moving out, we faced unjust charges deducted from our deposit, having to go through the stress of countering them. We were left at their whim, and as tenants we found they will not work with you, you will feel like you are nothing but a means to an income for them. We were made to feel small and powerless, and I strongly advise future tenants who are going with Breckon to document everything meticulously, keep a paper trail, and ensure all agreements are clearly stated in writing, with nothing left implicit. Phone calls are discouraged. Being out of the absolute state the rental sector is in has been an absolute blessing.

At first they seemed nice and trustworthy. The process was quick and painless and they seemed quick to reply and offer their support. But after 6 months of me living in the property they are still failing to fix issues that I had raised even before entering the property. I don't know if they are incompetent or extremely inefficient.

Very disappointing behaviour — Strongly advise avoiding Breckon & Breckon We have had an utterly exhausting and deeply disappointing experience with Breckon & Breckon lettings during our tenancy renewal for a property in New Hinksey. The agency demanded a rent increase of £150/month, insisting it reflected market value. Yet, their own "Best Price Guide" showed we were already paying above the local market average. Facing an artificially inflated demand, we had no choice but to serve notice to vacate — an unbelievably stressful and disruptive situation to be put through, especially with my wife being pregnant at the time. To our absolute shock, immediately after we gave notice, they re-listed the property publicly at £200/month lower than what they demanded from us, and £50/month less than our original rent. When we complained, staff initially admitted the mistake, telling us "we will of course look to rectify this". But in the end, they took zero accountability, brushing off the sudden price drop in their Final Viewpoint Letter as simple "market fluctuations" over a matter of weeks. Pushing out good, reliable tenants with misleading rent demands— only to drop the price for someone else the second we said we had to leave fells utterly rubbish (for both tenants and landlords alike). The lack of empathy and basic professionalism during an already vulnerable time for our family was appalling! We are taking this matter to The Property Ombudsman (TPO). I strongly recommend both prospective tenants and landlords to steer clear from Breckon & Breckon.

We have been to few viewing they had to offer, while deciding the time of viewing they were just pushing us to get the time they provided and at such short notice reaching there was a task, even after the viewing was done, we were told they we would be receiving an application to be filled out so that they could select the best potential tenants, again.. no application was sent to us. We viewed 3 properties with them till date and 2 have already been let, without even sending us any application. I have called them 4 times now, and all I hear is “ohh so sorry we will send it to you” and blah blah.. if you didn’t ever want to rent out the property why even force us to waste our time just for a 10 minute viewing!!! I would never recommend this to anyone. Pathetic.

We were excellent tenants who paid rent on time every month and maintained the property to the best of our abilities, yet Breckon & Breckon attempted to withhold £517 from our £1,125 deposit - nearly half of what we paid. They charged us …

Unfortunately some senior management staff in the asset management team and wider company conduct themselves extremely unprofessionally and disrespectfully. This includes ignoring lawful requests, refusing to engage with leaseholder …

Highly recommend to avoid such petty agencies who just want to extract as much money from customers as possible. No flexibility, understanding or accountability can be seen here. No responsiveness, the extractor fan, reported promptly, …

Highly recommend to avoid such petty agencies who just want to extract as much money from customers as possible. No flexibility, understanding or accountability can be seen here. No responsiveness, the extractor fan, reported promptly, wasn’t fixed in 1 year! Even after leaving the property in exact same condition as was received they charged me, even for things that weren’t even present in the flat to begin with! They provide no service, are extremely rude once you sign the contract and will make moving out the worst experience of your life!

We had a deeply frustrating experience with this agency. The property was advertised with a move-in date of 30th July, which was then pushed back multiple times without clear explanation. We arranged a van and cancelled a holiday based on … More

I do not rent my apartment through B&B, but the building is managed by them. Communication is extremely poor and even rude at times, with scheduled repairs being changed at the last minute, sometimes without any warning at all. Critical repairs take weeks, if not months, with no consideration for those with disabilities or children. I genuinely become anxious at the thought of having to contact this management team. Clearly, they haven’t taken on board any of the previous feedback written here or provided elsewhere. I was a building owner or landlord, I would avoid at all costs.