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Breckon & Breckon Summertown

A selection of reviews/testimonials by highest rating
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1.00 /5

Very disappointing behaviour — Strongly advise avoiding Breckon & Breckon We have had an utterly exhausting and deeply disappointing experience with Breckon & Breckon lettings during our tenancy renewal for a property in New Hinksey. The agency demanded a rent increase of £150/month, insisting it reflected market value. Yet, their own "Best Price Guide" showed we were already paying above the local market average. Facing an artificially inflated demand, we had no choice but to serve notice to vacate — an unbelievably stressful and disruptive situation to be put through, especially with my wife being pregnant at the time. To our absolute shock, immediately after we gave notice, they re-listed the property publicly at £200/month lower than what they demanded from us, and £50/month less than our original rent. When we complained, staff initially admitted the mistake, telling us "we will of course look to rectify this". But in the end, they took zero accountability, brushing off the sudden price drop in their Final Viewpoint Letter as simple "market fluctuations" over a matter of weeks. Pushing out good, reliable tenants with misleading rent demands— only to drop the price for someone else the second we said we had to leave fells utterly rubbish (for both tenants and landlords alike). The lack of empathy and basic professionalism during an already vulnerable time for our family was appalling! We are taking this matter to The Property Ombudsman (TPO). I strongly recommend both prospective tenants and landlords to steer clear from Breckon & Breckon.

Reply from agent

Thank you for taking the time to share your feedback. We are genuinely sorry that you remain dissatisfied with the outcome of this matter. Throughout the tenancy rent review process, our team communicated with you on a number of occasions regarding the landlord's proposed renewal terms and the options available to you. Following receipt of your notice, further discussions took place regarding the possibility of remaining in the property, including the opportunity to renew at the same rental figure at which the property was subsequently marketed at. . We take all complaints seriously and have fully investigated your concerns through our formal complaints procedure. As this matter is now being referred to The Property Ombudsman, it would be inappropriate for us to comment further on the specific details in a public forum. We will, of course, cooperate fully with the Ombudsman and abide by their decision.

Contact details
Sales Phone:

01865 310300

Opening hours

Unknown

Address

294 Banbury Road, Summertown , Oxfordshire, OX2 7ED, Midlands, UK, OX2

Established in 1947, Breckon & Breckon has expanded vastly over the last decade, resulting in a network of seven offices, specialising in residential sales, residential lettings and asset management and is one of the largest leading independent estate agencies in Oxfordshire. <p> With our teams holding combined experience of over 400 years you can be assured of a professional, personal and tailor made service to meet your individual needs. <p> Our company values remain at the core of our business ethos and we are constantly embracing new technologies and marketing ideas to stay one step ahead. We advertise on all the major internet property portals, such as OnTheMarket and Rightmove as well as our extensive online marketing campaign and are one of the largest advertisers in the local weekly newspaper - The Oxford Times. <p> Oxfordshire offers great diversity, from a bustling City Centre to the serene countryside and idyllic Cotswold market towns. There are a number of famous landmarks, such as Blenheim Palace, Christ Church College, Bodleian Library and many more and this along with being a central hub for business being placed midway between London and Birmingham with good transport links and exceptional schooling make Oxfordshire a highly desirable area.

Our team

Lucy Kirby

Chris Dixey

Luke Mazonowicz

Association of Residential Letting Agents
National Association of Estate Agents
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available